4 Patient Access Representative Interview Questions and Answers

Updated on: August 12, 2021

Composing thoughtful responses to interview questions is imperative to your success in gaining employment.

Most questions of patient access representative interview are based on:

1. Qualifications – These are often straightforward questions about your experience, background and personal traits. These are the easiest to answer as you know yourself the best and can easily articulate how you can fit into an organization due to your traits.

2. Behavior – These questions are usually based on the premise that past behavior predicts future behavior. If you have shown initiative in a previous position, the hiring manager will assume that you will repeat this at his organization. When answering these types of questions, it is helpful to remember the word CAR i.e.:

– Context
– Actions
– Results

3. Technical – This part depends on the industry that you want to work in. Technical questions are aimed at finding out what you know about the industry, specific skills that you have, and the industry knowledge which you possess. These questions may be the toughest as they truly test your book knowledge, without giving you much leeway for mistakes.

No matter what type of questions you are asked, the focus is always on gauging you as a possible candidate to hire.

Patient Access Representative Resume Sample Page Image 1

When you are thrown a question, it is vital to quickly organize your thoughts and show an understanding of the issue at hand. If you can do this successfully, the interview process may not seem too hard.

A set of interview questions and answers for a patient access representative are provided below for your reference:

4 Common Patient Access Representative Interview Questions and Answers

1. What duties have you performed as a patient access representative in the past?

Interviewing patients, collecting demographic information, assessing his or her medical care needs, and resolving concerns and complaints have been my prime duties in this role. In addition to this, I have successfully coordinated communication between patients and medical staff and referred patients to appropriate health care services.

2. Patient access representatives are considered “encyclopedic databases” of medical information. Does that make them medical professionals?

Patient access representatives need to possess a lot of information about the medical world if they want to be good at what they do. In order to make referrals and arrange for resources, it is imperative to possess a plethora of information. However, this certainly does not make them medical professionals, as they have limited medical training and cannot diagnose or prescribe anything.

3. What makes the role of a patient access representative so important in a medical facility?

Medical facilities, particularly large-scale ones, depend highly on patient access representatives to streamline patient inflow. These individuals are important because they smooth out administrative work associated with patient registration, records-keeping, and insurance liaison, making it easier for medical professionals to concentrate on providing medical care.

4. What are the two main skills that a patient access representative is required to possess?

Apart from at least a dozen others, it is important for patient access representatives to be well-organized and possess the ability to adapt to special circumstances, such as patient emergencies and scheduling problems.