Bilingual customer service professionals play a very important role in an organization. They are important for a company as they ensure that they target and service a diverse group of customers.

It is very important to send a cover letter when you are applying for a Bilingual Customer Service position, even though it is not required by the employer.

In fact, lots of job advertisements just require  a resume. Nevertheless, a good cover letter serves to launch your resume and gives you the chance to direct your reader’s mind to particular areas of your qualifications and background.

Let us see what points should be included in a covering letter for Customer Service personnel in order to make it successful:

 

 

Bilingual Customer Service Cover Letter Example

 

 

9336 Rose Island Road
Sebewaing, MI 88832

October 3, 2017

Ms. Cynthia Todd
Manager HR
Kemper
7 Gratiot Avenue
Sebewaing, MI 88823

 

Dear Ms. Todd:

I saw your job listing for the position of a Bilingual Customer Service Representative on your website, and sending my resume to apply for the same. Since I am a native Spanish speaking individual who has a great command on English and possess hands-on experience working in diverse customer service settings, I would be able to contribute to the success of Kemper.

Through my three years of hands-on experience in customer service, I’ve developed the ability to perform all relevant tasks effectively and accurately. Since I am a trained CSR, I know just what it is to provide above par telephone services to customers by working in accordance to company policies and standards.

My ability to speak and write fluent English and Spanish has been the key to many satisfied customers in my present place of work. In addition, my strong problem solving skills and management wisdom is what makes me work competently at all times even in extremely stressful situations.

I am positive that I’ll be a fruitful addition to the team of Kemper. I will call you next week to set up an interview time and will be available at (000) 200-2002 inthe meantime. I appreciate the time you have taken out to go through my job application and look forward to meeting with you in person soon.

 

Sincerely,

(Signature)
Cara Shelby

Enc. Resume