Collections Supervisor Interview Questions and Answers

Updated on: April 4, 2018

How does one ace a difficult interview for a collections supervisor job?

This question looms over our heads long before we have to appear for an interview.

And with good reason. Interviews can only be aced if the preparation behind them is well done.

To prepare for a collections supervisor interview, take a look at the following set of interview questions and answers:



Collections Supervisor Interview Questions and Answers

What was your journey to the position of a collections supervisor?
I initially began my career as a collections officer 8 years ago. Within 4 years of working at this position, I was given the opportunity to work in a supervisory role. And here I am!

What do you think was the reason for this promotion?
I was told that my work prowess, and the manner in which I handled difficult collection cases is what made the management decide to promote me. Also, my diligence in following up with clients, and a high record of payments, made it possible for me to climb this ladder to the next step in my career.

What skills do you think are primary when working as a collections supervisor?
Working at this position requires an amalgamation of skills and competencies. The prime one would be the ability to follow up because in actuality, follow up is most of what we do in collections. In addition to this, exceptional communication skills, and the ability to handle irate clients is also important to possess. Moreover, one needs to be exceptionally talented in handling paperwork, and record-keeping activities, while maintaining the confidentiality and integrity of the information that one is handling.

Outline two prime duties that you are required to perform in the role of a collections supervisor.
As a collections supervisor, I am expected to lead a team of collections officers to ensure that they work according to protocol. In addition to this, I am responsible for meeting collection targets, both self, and those of my team.

What do you find most challenging about this work?
Getting money owed to you is challenging on the whole. However, it is quite a problem when clients go missing in action, and I have to resort to involving the authorities to trace them.

How do you overcome this challenge?
Thankfully, I have a great system in place for both follow-up, and in cases where authorities need to be involved. I follow the steps one by one, and they almost always lead me to the missing client.