A collections supervisor is usually an individual who has initially worked as s collections agent or officer and knows the work inside out.
The primary work of a person hired at this position is to lead, coordinate, and supervise a team or teams of collections officers to ensure that the company’s collection work is carried out promptly, and according to specified protocols.
Usually, high school diploma or a GED is considered sufficient to work as a collections supervisor. But if you have a bachelor’s degree, you may be preferred for the job. Excellent leadership skills are prerequisites to working as a collections supervisor.
Apart from this, you have to possess the ability to handle aggressive follow-up duties, to convince clients to pay their dues. In many cases, you may be asked to use your skills in efficiently treating irate clients, so that they don’t get antagonized further.
Working as a collections supervisor is not without its challenges. For one, you have to be exceptionally diligent in getting money out that is owed to the company that you are representing.
Moreover, handling constant follow up, and leading teams to do the same is challenging work.
However, if you have it in you to do justice to this work, have a look at the following list of duties particular to this position:
Collections Supervisor Duties & Responsibilities
• Look through lists of delinquent accounts to determine which one of them need to be followed up on a priority basis.
• Make further lists of delinquent accounts, and assign sets to team members for follow up purposes.
• Oversee the work of collections officers to ensure that they are working according to protocol.
• Ascertain that appropriate follow up is performed in cases of expected payments.
• Provide collections offices with information and training on how to handle unwilling customers.
• Oversee payments to ensure that they arrive in the company’s accounts promptly.
• Create and maintain records of payments received, and change statuses of accounts from delinquent to paid.
• Ascertain that all records and the client-related information are confidentially and adequately stored.
• Intervene in difficult cases, by taking over follow-up duties, and urging clients to pay up with urgency.
• Provide training to staff members regarding handling collections and follow up duties.
• Create correspondence to communicate statuses of clients’ accounts, through regular mail and email.
• Respond to clients’ queries regarding outstanding amounts, and account statuses, through email and over the telephone.