Post Office Clerk Job Description and Salary

Position Overview

A Post Office Clerk plays a crucial role in the postal service system by facilitating mail delivery and providing exceptional customer service.

They are responsible for various tasks that ensure the smooth operation of postal services. Below is a detailed job description for a Post Office Clerk that can be used as part of a resume.

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Job Responsibilities

Customer Service

• Greet customers as they enter the post office.
• Assist customers with inquiries regarding postal services, mailing options, and pricing.
• Provide information about and sell postal products including stamps, envelopes, and shipping supplies.
• Handle customer complaints and resolve issues in a professional manner.

Mail Handling

• Sort and organize incoming and outgoing mail and packages.
• Prepare mail for delivery, ensuring items are properly labeled and postage is affixed.
• Monitor and maintain appropriate supply levels of postal goods.
• Operate postal equipment such as mail sorting machines and scales.

Transactions

• Process transactions for postage, money orders, and other postal services using a cash register or point-of-sale system.
• Maintain accurate records of transactions and manage cash drawers responsibly.
• Balance cash drawers at the beginning and end of each shift.

Administrative Duties

• Assist in maintaining an organized work environment by keeping the post office clean and orderly.
• Perform clerical tasks, including filing, data entry, and managing inventory.
• Prepare daily reports of sales and sales trends to assist in operational assessments.

Qualifications

Education

• High school diploma or equivalent; additional education in customer service or business can be beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer skills, including familiarity with data entry and point-of-sale systems.

Experience

• Previous experience in retail or customer service roles is preferred.
• Experience in a postal environment or knowledge of mail processing is a plus.

Work Environment

Post Office Clerks primarily work in a post office setting, which can be busy, especially during holidays and peak mailing seasons. They may work full-time or part-time hours, including evenings and weekends. The position requires standing for extended periods and lifting packages up to a certain weight limit.

Post Office Clerk Salary

As of 2023, the average salary for a Post Office Clerk in the United States is approximately $19 to $23 per hour, depending on the location, experience, and hours worked. Listed below are some factors that influence the salary of a Post Office Clerk:

Geographic Location

• Salaries can vary significantly by state and city. Urban areas often provide higher wages due to increased cost of living.

Experience Level

• Entry-level positions may start at the lower end of the pay scale, while experienced clerks with a proven track record may command higher salaries.

Benefits

• In addition to salaries, Post Office Clerks are typically entitled to benefits such as health insurance, retirement plans, paid time off, and other perks offered by the United States Postal Service (USPS).

Career Advancement

Post Office Clerks have various opportunities for advancement within the postal service. With additional training and experience, they may be promoted to supervisory or managerial positions, such as:

• Postal Service Supervisor
• Operations Manager
• Customer Service Manager

Conclusion

The role of a Post Office Clerk is integral to maintaining the efficiency of postal services. Those seeking a career in this field should possess a strong customer service orientation, attention to detail, and the ability to work in a fast-paced environment.

With competitive salaries and opportunities for career growth, a position as a Post Office Clerk can be an excellent choice for individuals seeking stability and advancement in the public service sector.