Deli Manager Job Description for Resume

Updated on: July 1, 2022
Position Overview

Deli managers are responsible for the smooth operations of a deli counter or store.

Depending on what specific setting they have to work in, deli managers perform a lot of supervisory activities to make sure that customers are satisfied, through exceptional service provision.

As a deli manager, it will be your responsibility to make sure that the right people have been hired, and that all staff members work according to established rules and regulations.

Of course, it will also be your responsibility to ensure that kitchen safety standards are being followed and that all kitchen staff members work according to set work schedules.

Educational Requirements

An associate’s degree in food service management is required to work as a deli manager.

Some experience managing a food service kiosk or counter will go a long way in making your candidature stronger for this position.

Skills Requirements

Prerequisites of working as a deli manager include exceptional customer service skills, great attention to detail, sound leadership skills, and physical stamina to be on your feet most of the day.

Since you will be working in a food service environment, it will be important for you to understand food service and quality, and of course how a food service joint is managed and run.

Job Description for Deli Manager Resume

• Create staff schedules and ensure that all staff member adheres to them.

• Interview, select, hire and train deli staff members according to established criteria.

• Ascertain that all employees follow standards and protocols outlined by the company.

• Develop promotional programs to increase awareness about the deli’s products in the market.

• Properly clean all customer areas such as counters and tables.

• Oversee the work of frontend deli staff to ensure that they are providing proper customer service.

• Monitor backend operations to ensure on-time delivery of deli products to the frontend.

• Create and maintain effective liaison with vendors and suppliers to ensure timely and accurate delivery of products such as meats and vegetables.

• Monitor and maintain stock levels in the inventory, and ensure that any low stock situations are handled by ordering in from suppliers.

• Service customers’ complaints to ensure that continuous / return business and ensure that no customer leaves unhappy.

• Ensure that all shelf displays and chillers are properly cleaned and maintained on a regular basis.

• Provide training to the kitchen staff to ensure that appropriate food rotation and premises sanitation protocols are followed.