A Client Services Coordinator position is clerical that provides support to senior managers and Client Services Specialists.
These professionals also act as a liaison between the client and the area markets to assist customer services requests.
Do you need a Client Service Coordinator Resume or a CV? Yes, there is a difference. A CV is a detailed explanation that includes education, experience, accomplishments, activities, honors and awards, and skills.
A Client Service Coordinator resume includes all this too, but there in lesser detail as a resume is a concise version of a CV.
See also: Client Service Coordinator Resume
Refer below for an example of a resume for the Client Service Coordinator position.
Client Service Coordinator Resume Example
Lara Andrew
583 6th Street | San Francisco, CA 32521 | Contact # | Email
CLIENT SERVICE COORDINATOR
OBJECTIVE
To secure a Client Service Coordinator position with Sutter Health utilizing strong people skill and exceptional communication expertise to contribute effectively to the long-term mission of the organization.
SUMMARY OF QUALIFICATIONS
• Over 3 years’ experience in providing excellent client services
• Exceedingly skilled in complaint handling and resolution techniques
• Hands on experience in team-building and training
• Proficient in servicing clients in person and on phone
• Demonstrated ability to fill orders and implement cost reduction strategies
PROFESSIONAL EXPERIENCE
Client Service Coordinator
Xerox- San Francisco, CA | 2011 – Present
• Carry out customer services management
• Provide clients with information on products and services – both on the telephone and in person
• Investigate clients’ problems and make speedy solutions
• Train new customer service representatives and helping managers build up existing representatives’ skills
• Reply to email queries and manage other correspondence
• Perform primary office and administrative roles
Key Accomplishments
• Achieved the Service Excellence Award for playing a pivotal role in enhancing sales by 22%
• Expanded employee base by introducing retention procedures
Customer Service Intern
Ameriprise – Reston, VA | 2009 – 2011
• Greeted clients and made them feel relaxed when they visit the office
• Sorted and opened Mail
• Entered checks and mail into needed logs
• Coordinated telephone and copier system issues
• Ordered Office Supplies
• Distributed mail to employees in the office
Key Accomplishments
• Improved techniques used by existing client service representatives for overall client satisfaction
EDUCATION
Associate Degree in Customer Service
Reston Community College, Reston, VA – 2008