It is very important to take in a cover letter when you are submitting your job application for a Bilingual Customer Service, even though it is not required by the employer. In fact, lots of job advertisements just request a resume. Nevertheless, a good cover letter serves to launch your resume and gives you the chance to direct your reader’s mind to particular areas of your qualifications and background.

Job Description

Customer services personnel play a very important role within an organization. Bilingual workers play an even more important one. They are important for a company as they ensure that they target and service a diverse group of customers.

Let us see what points should be included in a covering letter for Customer Service personnel in order to make it successful:

Bilingual Customer Service Cover Letter Example

9336 Rose Island Road
Sebewaing, MI 88832

October 18, 2012

Ms. Cynthia Todd
Manager HR
7 Gratiot Avenue
Sebewaing, MI 88823


Dear Ms. Todd:

I saw your job listing for the position of a Bilingual Customer Service Representative at Kemper on your website, and want to submit my application for the same. Since I am a native Spanish speaking individual with a great command over English and possess hands-on experience working in diverse customer service settings, I am confident in my ability to contribute effectively to the success of Kemper.

During my three years of hands-on experience in customer service, I’ve developed the ability to perform all relevant tasks effectively and accurately. Since I am a trained CSR, I know just what it is to provide above par telephone services to customers by working in accordance to company policies and standards. My ability to speak and write fluent English and Spanish has been the key to many satisfied customers in my present place of work. In addition, my strong problem solving skills and management wisdom is what makes me work competently at all times even in extremely stressful situations.

I am positive that I’ll be a fruitful addition to the team of Kemper. Consequently, I will call you next week in order to set an interview and will be available at (992) 200-2002 during the meantime. I appreciate the time you have taken out to go through my job application. I look forward to meeting you in person soon.



Cara Shelby

Enc. Resume