Bilingual customer service professionals play a crucial role in an organization. They are essential for a company as they ensure that they target and service a diverse group of customers.
It is imperative to send a cover letter when you are applying for a Bilingual Customer Service position, even though the employer does not require it.
In fact, lots of job advertisements just require a resume. Nevertheless, a good cover letter serves to launch your resume and gives you the chance to direct your reader’s mind to particular areas of your qualifications and background.
Let us see what points should be included in a covering letter for Customer Service personnel to make it successful:
Bilingual Customer Service Cover Letter Example
Cara Shelby
9336 Rose Island Road
Sebewaing, MI 88832
(000) 200-2002
August 24, 2021
Ms. Cynthia Todd
Manager HR
Kemper
7 Gratiot Avenue
Sebewaing, MI 88823
Dear Ms. Todd:
I saw your job listing for the position of a Bilingual Customer Service Representative on your website, and sending my resume to apply for the same. Since I am a native Spanish-speaking individual who has an excellent command of English and possesses hands-on experience working in diverse customer service settings, I would be able to contribute to the success of Kemper.
Through my three years of hands-on experience in customer service, I’ve developed the ability to perform all relevant tasks efficiently and accurately. Since I am a trained CSR, I know just what it is to provide above-par telephone services to customers by working following company policies and standards.
My ability to speak and write fluent English and Spanish has been the key to many satisfied customers in my present place of work. Also, my strong problem-solving skills and management wisdom are what make me work competently at all times even in extremely stressful situations.
I am confident that I’ll be a valuable addition to your team. I will call you next week to set up an interview time and will be available at (000) 200-2002 in the meantime. I appreciate the time you have taken out to go through my job application and look forward to meeting with you in person soon.
Sincerely,
(Signature)
Cara Shelby
Enc. Resume