Top Collections Specialist Resume Sample

Updated on: January 2, 2021

In order to apply for a collections specialist job, you have to craft a good resume, as well as a cover letter.

The majority of resume samples that you see on the internet are not written in a targeted manner. Targeted means that each section in a resume must be written according to the specifics of the job description provided by the employer.

When you target each section in a resume to the specific requirements of the employer, you automatically come up with a perfect resume. Here is one:

Sample Resume for Collections Specialist Position

Reese Snipes
8 Good Neighbor Drive
Tazewell, VA 46622
(000) 854-4125
reesesnipes @email .com


Results-oriented and methodical Collections Specialist with 12 years’ hands-on experience in following up on delinquent accounts to ensure timely delivery of payments. Documented success in reaching out to customers to provide them with information about outstanding payments. A strong communicator who deals with clients and coworkers in a polite and effective manner. Easy to reach with an inherent ability to listen intently to customers and provide them with solutions of their problems. 

• Introduced a novel follow-up process which increased customer payback probability by 50%
• Reduced the company’s delinquent accounts status by providing clients with easy monthly payment options to reduce their delinquency
• Created and implemented core collection procedures, resulting in increased probability of success of collection agents
• Decreased incidents of short payments, by setting up bi-monthly payment systems, encouraging clients to pay more in a month, without burdening them too much
• Resolved the disposition of high-risk accounts arrive at agreeable plans for liquidation of account balances.


Collections Specialist
Field Solutions, Tazewell, VA
5/2011 – Present

• Create, develop and implement core collection policies aimed at reducing client delinquencies
• Isolate delinquent accounts and determine how much is owed to the company
• Create a list of delinquent accounts and assign sets to collections officers
• Assist collection officers by providing them training on how to contact and speak to clients
• Contact clients directly and provide them with updates on their accounts
• Listen intently to clients to determine their ability and willingness to pay and make corresponding notes

Collections Specialist
YTH Co, Tazewell, VA
2/2008 – 5/2011

• Provided clients with information on how to handle paybacks, including monthly payments
• Followed-up with clients to ensure that they pay their monthly payments on time
• Maintained clients’ records by updating payment and account information
• Executed comprehensive collections strategy of both oral and written communication with clients who are past due
• Made calls to delinquent account holders and provided them with information on outstanding payments

Collections Officer
GEICO, Tazewell, VA | 3/2007 – 2 /2008

• Gauged if clients are willing to pay and create easy installment plans for them
• Followed-up with clients to ensure that their installment payments are made on time
• Created and submitted lists of past-due clients who are unwilling to make payments
• Updated clients’ information (both paid and delinquent ones) in the client database on a regular basis

Bachelor’s Degree in Accounting – 2005
Business School, Tazewell University, Tazewell, VA

– Balance Tracking- Follow-up
– Account Adjustments
– Collection Process Acceleration
– Reconciliations
– Shutdown Reports Development
– Debt Write-offs Initiation
– Collection Protocols
– Discrepancy Resolution
– Short Payments Management
– Credit Memos Processing
– Payments Tracking