A retail store manager has a lot of responsibility on his shoulders, which is why the Retail Store Manager interview process to hire one is usually quite complex.
The amount and type of questions that you will be asked when being interviewed for a retail store manager position are what you need to determine.
You will be tested on your leadership skills, knowledge of retail environments, and the way in which you train and mentor your teams.
During the interview process, it is imperative for retail store managers to show that they can effectively handle all aspects of the store, including maintaining store staff, achieving financial objectives, and identifying both current and future customer requirements.
A set of interview questions and answers for a retail store manager is provided here for you to look through for practice purposes:
Retail Store Manager Interview Questions and Answers
1. Tell me a little bit about yourself.
I completed my degree in business studies 6 years ago and began working in a retail store representative capacity. From there, I built my profile enough to be eventually hired as a retail store manager. I have been working in this position for 3 years now.
2. Where did you find out about this job opportunity?
I had been casually looking through the newspaper one day when I chanced upon your advertisement. While going through the job description and requirements sections, I figured that this work was right down my alley. So, I decided to give it a shot.
3. What duties have you performed in retail store management?
I have been busy ensuring the overall functionality of the retail stores where I have worked. Specifically, my job duties include hiring and training staff members, motivating sales and marketing teams, and creating business strategies in order to attract new customers. In addition, I have been busy developing and arranging promotional materials and managing store budgets. Moreover, my work involves monitoring inventory levels and ordering new items.
4. What is your most significant skill?
I feel that my leadership skill is my most significant ability. It is because of this that I have managed to handle a wide variety of tasks, and have successfully managed people and resources.
5. What do you like about working in retail?
There is a lot of scope for growth when one works in a retail capacity. The fact that I can consistently learn and grow makes me love my work.
6. What do you dislike about working in retail?
Up till now, I haven’t come across anything that I dislike about this work.
7. Tell me about a time when you had to make an important decision.
The store that I was working for was going underwater due to recession. It was up to me to decide whether we could hold it up, or let it go. I had to decide how to keep it afloat. This decision was by far the most difficult that I have taken, and also the most important. This is because there was a lot of strategy development and implementation that I had to do, all by myself.
8. Have you ever been in a disagreement with someone at work? Tell me what happened.
Disagreements are all part of the deal when you are working in a leadership capacity. The one that I remember because it happened fairly recently was when a sales representative disagreed with the way that a visual merchandising display was managed. He pointed out that it looked distasteful, even though it was quite well-placed. We managed to agree on making it a little different, as I did see what he meant. It was all quite amicable.
9. How do you train new employees?
My method is quite simple. I train them by showing what they need to do, as opposed to telling them. Leading by example is my main training method.
10. What would you do if one of your shifts was understaffed?
That has happened to me a few times. When such a time occurs, I make sure that I fill in so that work is not disturbed.
11. Do you feel that you have been successful in delegating tasks?
As a matter of fact, I do. My previous track record highlights the fact that I have been extremely successful in delegating tasks, as the work that I delegated has been performed with great care and excellent results.
12. Have you ever made mistakes while working in a position of authority?
Mistakes are inevitable. I have made mistakes for sure, but the good thing is that I have managed to right them in time.
13. What are some strategies that you use to keep your staff motivated?
Since I lead by example, my staff remains in a constant state of motivation. In addition, I make sure that I praise them for work well-done, and push them in a positive way when something goes wrong. This seems to work wonderfully.
14. What is your greatest strength?
My ability to reach out to my staff, and mentor them towards positivity is my greatest strength.
15. What is your greatest weakness?
Even though I do not project it as such, I feel that my greatest weakness is not being completely satisfied with how my staff works. I make sure that I don’t show this to them so as not to discourage them, but I feel that I need to work on this feeling a little more.
16. How do you overcome objections when selling a product?
I make sure that I provide customers with proper information about the product that they are interested in. If there is an objection, I ensure that I listen to what they have to say, and resolve the issue as soon as possible.
17. How would you handle an employee who is struggling to meet sales goals?
I am not a harsh individual, so negative motivation or reprimanding is not my style. I sit the employee down and provide them with support, and information on how they can meet their sales goals properly. I also help them reach their targets, by involving myself.
18. How do you handle irate customers?
My method of handling irate customers is pretty straightforward. I make sure that I listen to them without interrupting, and then try to resolve their issue as best as I can, and by staying within the parameters of company protocol.
19. Have you ever solved a conflict between two employees?
I was recently involved in a problem between two employees. They had an altercation about their work duties, and who was supposed to do what. Before it escalated, I jumped in and made it clear to them that there will be no fighting. I also ensured that their issue was resolved by listing the tasks each had to do.
20. How do you handle vendor relations?
I am known for creating and maintaining positive relationships with vendors and suppliers. I keep in constant touch with them to ensure timely and accurate delivery of stock. I also make sure that they are paid on time so that there are no issues in subsequent orders.
21. How do you handle the pressure?
It is a good thing that I do not succumb to pressure. Since I am a highly organized individual, it is easy for me to properly manage things so that pressure does not bother me.
22. In your opinion, what is the single most important part of working in retail?
I am afraid that I cannot pinpoint one thing that is important while working in retail. Success actually depends on how well you perform all duties in sync with each other.
23. What do you consider to be your biggest professional achievement?
I have many achievements to my name. However, the biggest one is when I successfully managed to keep a business afloat, despite the economy on the brink of collapse.
24. Why do you want to leave your current job?
I feel that I am completely saturated in my present place of work. Since I thrive in an environment that is conducive to growth, I feel as if I need to move on. Otherwise, I have no problems working for my current employer.
25. What kind of work environment do you like best?
I love working in an environment where superiors do not micromanage.
26. How do you think other people will describe you as a professional, and as a person?
I am sure that I will be described as a kind and helpful individual, who goes the extra mile to get work done.
27. What do you like to do outside of work?
I am a great football enthusiast. I play football at a local sports club and also coach a little leaguers’ team.
28. When can you begin working for us, if we decide to hire you?
I will need to give one month’s notice to my current employer, after which I can join you.
29. Do you have any questions for us?
Yes, I would like to know the number of stores in your company. I would also like to know how you handle employee motivation and sales pitches.