Customer Success Manager Resume Sample

Customer Success Manager Resume Tips

A customer success manager resume needs to be in-sync with the recruiter’s requirements.

Specifically, it should contain information about the applicant’s experience, accomplishments, and skills.

However, these are not the only things that hiring managers look at.

When writing a resume for a customer success manager position, you must make sure that it is well-structured.

This way, you will be able to place information in an organized manner.

In particular, you should work on the flow of your resume, while detailing information such as customer retention skills, and customer satisfaction achievements.

Here is a sample which will help you in writing your own:

 

Customer Success Manager Resume Sample

 

Robert Manly
82 6th Street, Mesa, AZ37762
(000) 999-9999
[Email]


CUSTOMER SUCCESS MANAGER

SUMMARY
Customer success manager with 8+ years of successful track record in developing and implementing customer retention programs. Known for using unique ways to get repeat business from existing customers. Proactive and diligent, explicitly follow and execute instructions to ensure team performance.

PROFESSIONAL COMPETENCIES

• Client Retention • Strategizing • Needs Assessment
• Customer Satisfaction • Product Development • Escalation Handling
• Complaint Management • Incremental Support • Deployment
• Upselling • Training • Customer Advocacy

KEY ACHIEVEMENTS
• Introduced the concept of customer advocacy, hence increased customer loyalty by 50%.
• Retained 2 corporate customers, as a result, increased company’s revenue by 20% annually.
• Trained 50 new customer success officers, particularly in performing policy implementation work.

PROFESSIONAL EXPERIENCE

Customer Success Manager
Jumper Media, Mesa, AZ 2013-present
• Define business outcomes and implement comprehensive success plans.
• Develop metrics such as customer objectives, milestones, and risks.
• Create and enforce core customer success plan, for example, retention and adoption programs.
• Act as a point of contact for customers.
• Build and maintain relationships with new as well as existing customers.
• Identify and remedy customer issues.
• Train and educate customers on the features of products.
• Research new ways of increasing customers’ product utilization.
• Measure customers’ achievement of critical and key performance indicators, along with monitoring efforts.
• Identify or develop upselling opportunities.

Customer Success Officer
Deaton Rose Inc., Mesa, AZ 2010-2013
• Collected information in order to assist in planning customer success programs.
• Positively impacted customer retention by diligently working on existing accounts.
• Streamlined organizational adoptions and product expansions.
• Built and fostered relationships across assigned accounts.
• Recorded customer feedback data while escalating issues.

EDUCATION
Bachelor of Business Administration
Arizona State University, Mesa, AZ






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