Position Overview
Working as a clinical liaison nurse means that you have to know the system inside out. The work of a person working in this position involves forging a relationship between the patients, and hospital staff, to ensure that the best services are provided, and to ensure patient satisfaction.
When patients come to a hospital, they are quite uneasy about the processes and procedures within, and this is where the clinical liaison comes in – to show them how to navigate the process and obtain the best out of it.
Qualifications
To successfully work as a clinical liaison nurse, you have to possess a degree in nursing and be trained as a registered nurse, or licensed practical nurse capacity.
Typically the work involves serving as an advocate for patients during the pre-admission process, and it continues until the patient is discharged from the facility. Working at this position means that you have to be great at everything that you do, and this does not include just the medical part of the work. You have to be a great communicator, as you will be working with many people from different backgrounds.
You may also come across patients and family members who may not be too happy with wait times, or processing timelines, which is why you will need to be patient, and understanding.
Clinical Liaison Duties & Responsibilities
• Assess patients to determine if they are eligible for inpatient or outpatient care.
• Communicate with patients’ families to determine past histories and medical events.
• Determine patients’ care plans which have already been implemented, to decipher what additional requirements need to be taken care of.
• Interact with hospital staff members from different departments to create and implement care plans for patients.
• Assess patients at the time of admission, ensuring that all findings are properly logged into their charts and files.
• Review patients’ medical records to determine the type and amount of care that they will need, once admitted to the facility.
• Explain care options to patients and their families, and work with medical professionals to ensure that the right amount of care is provided.
• Schedule doctors’ visits and therapy sessions, by creating and maintaining constant contact with facility department heads.
• Coordinate and facilitate communication between patients and doctors, case manager, and other medical staff members.
• Educate patients and their families about what to expect during inpatient, outpatient, and hospital admission procedures.
Clinical Liaison Benefits
• Complete Health Insurance
• Dental & Vision Insurance
• Monthly bonus plan
• Mileage Reimbursement
• Paid Time Off
• Extended Illness Days
• Disability Support
• Prescription Coverage
• Life Insurance
• 401(k) Retirement Plan
• Family Medical Leave