Grocery Store Clerk Interview Questions and Answers

August 17, 2016

Acing an interview for grocery store clerk position is easy. Be yourself and all else will fall into place.

If being yourself didn’t work last time, maybe you need to concentrate on being yourself and planning your interview in advance.

There is no was that you can fail an interview if your attitude is right and you have practiced sample interview questions.

Here is a set of possible interview questions and answers to help you:

 

Grocery Store Clerk Interview Questions and Answers

Do you feel that store clerks are often required to handle jobs that are not part of their job description?
I believe that working as a grocery store clerk means that you are still learning the ropes of the retail world and shouldn’t really mind a few extra things to do. So if a store clerk is asked to fetch something from the storage area or work an hour extra, I believe it just adds to the experience, and there really isn’t anything wrong with it.

What work duties are particular to a grocery store clerk’s position?
A grocery store clerk is usually the first person that a customer will meet when he enters a store. It is a store clerk’s responsibility to greet him, ask him how he would like to be assisted, communicate information regarding product availability, lead customers to their desired shelves or aisles and walk them through the purchase and payment process.

Why is ensuring customer satisfaction so important for a store clerk?
Customers are a company’s most prized asset. It is important for grocery clerks to ensure that they are satisfied at every level and leave the store happy. Each happy customer means opportunities for return business and increased sales. That is why it is important for a store clerk to ensure customer satisfaction.

If you were faced with a situation where you were being yelled at by an irate or a dissatisfied customer, how would you react? Would you yell back?
My reaction will be based on what brought on the yelling. But no matter what situation has transpired, my training has made sure that I do not yell back. I will politely ask what has made him or her so upset and then promptly try to resolve the issue as best as I can.

Have you ever doubled as a cashier? If yes, what duties did you perform?
Yes, I have filled in for cashiers many times. I have processed both cash and credit card transactions, tendered change and receipts, balanced cash drawers and ensured that all bank deposits and cash reports are properly managed at the end of the shift.

Did you ever come across a discrepancy in the cash drawer? How did you manage it?
There was a time when I had taken over mid-shift from a cashier and discovered that the cash register had $50 more than it should have according to the items sold. After a lot of effort I realized that this was because the previous cashier had forgotten to add a discount to an item on sale. I alerted the cashier who then called the customer and returned his due.





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