Dispatch Clerk Job Description, Duties, and Responsibilities

Updated on: August 23, 2023

Dispatch Clerk Job Description

A dispatch clerk plays a crucial role in organizations that require efficient and timely delivery of services.

From logistics companies to businesses with multiple offices across a city, dispatch clerks ensure that packages are delivered to the right destinations.

Their responsibilities range from coordinating with dispatch riders to handling paperwork and maintaining effective communication with customers.

Dispatch Clerk Duties and Responsibilities

Here are the primary duties and responsibilities of a dispatch clerk:

Receive and Sort Orders: 
Receive orders from supervisors and determine the requirements for dispatch work. Sort dispatch orders based on timelines and locations, and assign them to appropriate riders.

Create Work Orders: 
Generate work orders for dispatch riders, providing them with essential information about routes and timelines for deliveries.

Route Planning: 
Assist dispatch riders in determining the most efficient and safe routes to destinations, ensuring timely and accurate deliveries.

Maintain Communication: 
Stay in constant contact with dispatch riders to ensure they are on the correct routes and will complete deliveries on time.

Supervise Loading and Unloading: 
Oversee the loading and unloading of items from delivery trucks, ensuring that the correct items are loaded for delivery.

Vehicle Maintenance: 
Ensure that dispatch riders and drivers maintain their delivery vehicles in good working condition to prevent any disruptions in operations.

Tracking Deliveries: 
Track the progress of deliveries and dispatch riders to determine their specific locations, enabling timely updates to customers.

Record Keeping: 
Create and maintain organized logs of dispatch activities, adhering to established procedures.

Requirements for Dispatch Clerk Position

To excel in the role of a dispatch clerk, there are certain requirements that should be met:

Possess a high school diploma or GED.

Effective Communication Skills: 
Communicate clearly and concisely to handle various communication tasks associated with dispatch work.

Problem-solving Abilities: 
Exhibit the ability to manage and address problems and issues as they arise, ensuring efficient operations.

Logistics and Freight Knowledge: 
Possess insight into logistics and freight work to prevent potential crises and handle any issues that may arise.

Customer Service Expertise: 
Demonstrate excellence in handling customer queries and keeping them informed about the progress of their deliveries.

Billing and Paperwork Skills: 
Understand the billing and paperwork aspects associated with dispatch work to perform duties effectively.

Organizational Skills: 
Exhibit strong organizational skills to handle multiple responsibilities and activities efficiently.


A dispatch clerk plays a pivotal role in ensuring smooth and timely delivery operations. By effectively coordinating with dispatch riders, maintaining communication, and handling administrative tasks, dispatch clerks contribute to the success of delivery-driven organizations.