Working in a housekeeping position requires hard work, physical capability and stamina. In addition, a housekeeping employee needs to interact with customers on a one on one basis which is extremely challenging.
If you are in a position to hire someone to provide housekeeping services, or seeking a housekeeping position, the following interview questions (and expected appropriate answers) may come in useful:
1. Why did you choose to work on this Housekeeping position?
I believe that I have exceptional cleaning skills which make me comfortable while performing different kinds of cleaning and sanitization tasks. In addition, i have a demonstrated ability to preform minor repair and maintenance tasks. Because of these skills, I have the capability to provide exceptional housekeeping services.
2. What are key tasks for Housekeeping?
Typical housekeeping duties includes; cleaning designated, changing linens, damp dusting horizontal surfaces, vents, trash removal, cleaning/scouring sinks, mopping, vacuuming carpets, and washing windows, door frames and other vertical surfaces. There might be other tasks which may be assigned by the employer. I will be pleased to perform all of given tasks beyond my job scope.
3. How do you manage to take on simultaneous tasks as is the nature of any hospitality job?
To be able to multitask, one has to have a clear head. I make sure I get enough sleep before I report to work and I have a habit of not just multitasking physically but mentally as well. If one has to work in a capacity that is so demanding, one has to do a lot of mental computing in order to get the job done right.
4. How would you calm down a particularly irate customer?
I do not believe in arguing so I will listen to what he or she has to say first without interrupting. When I know for sure what is bothering him or her, I will try to look for a solution that satisfies the customer and is also within the policies and procedures of my place of work
5. How would you react if you see misconduct or inappropriate behavior in a fellow worker?
I will report it immediately since I would not want the facility or the management to suffer due to an employee’s indiscretion.