A victim services worker is an individual who provides well-placed assistance to victims of crimes.
The work of a person in this position involves excellent client contact, and an inherent ability to handle complex cases, ensuring that proper outcomes are managed promptly.
Usually, a degree in social services is required to work as a victim services worker. If you have had some experience in this capacity, even if it were in a volunteer position, your candidature will be considered highly.
Victim services worker resume samples may be a dime a dozen on the internet, but it is difficult to find ones that actually work.
Take a look at the following sample for assistance:
Sample Resume for Victim Services Worker Position
VICTIM SERVICES WORKER
Uniquely qualified victim services worker with 8+ years’ progressively responsible experience in providing client advocacy and referral services in accordance with set plans and programs. Proven ability to conduct client intake by obtaining demographic information, and assisting clients in completing forms. Competent in assessing clients’ needs for services, and providing them with information on community services.
- Client Advocacy
- Plan Management
- Service Provision
- Service Needs Identification
- Relationship Building
- Health and Safety Promotion
- Victim Support
- Public Education & Outreach
• Successfully arranged community support for all assigned clients, between the years 2015 and 2017.
• Wrote a booklet on public awareness regarding safety, which is now being used as part of the public education program.
• Developed and implemented a series of outreach programs, which proved to be highly successful.
• Introduced a dynamic client intake system, which was considered 65% more efficient than the one already in place.
Victim Services Worker
Personal Services Inc., Danbury, CT
• Handle client intake activities, by obtaining demographic information, and other personal and professional information.
• Assist clients and their families in filling out intake forms, ensuring that they are complete and accurate.
• Assess clients’ needs for services, and provide them with information on where and how to obtain them.
• Provide emotional support to clients, who may have been victims of crime, by actively listening to them.
• Assist clients by providing them with information on police, legal, and medical systems, specific to their cases.
• Provide court support, including explaining court processes, and trial procedures.
• Accompany clients to court, police, and medical appointments, in order to provide support to them.
• Consult and liaise with community services to maintain updated information on available resources.
Victim Services Volunteer
Ocem Personal Services, Danbury, CT
• Helped clients in understanding their legal rights, pertaining to the crimes that they have gone through.
• Provided support for filling out forms, and took and recorded initial information regarding the incident.
• Created and maintained liaison with community services to obtain updated information.
• Assisted clients in determining the right type of services that they require, in accordance with their specific situation.
• Created and maintained client records, ensuring that they were updated properly, and stored confidentially.
Bachelor’s Degree in Social Sciences
Connecticut State University, Danbury, CT
Victim Services Worker Duties & Responsibilities
Victim services workers perform some or all of the following duties. You can use these job description statements to build the EXPERIENCE section of your resume.
- Handle client intake sessions, ensuring that all required information is obtained, and recorded accurately.
- Assess clients to determine the emotional and physical trauma dealt with them, and make notes for conference purposes.
- Engage clients in conversation to determine the details of incidents, and provide them with emotional support throughout.
- Carry out needs assessments to determine required services, following agreed processes and timescales.
- Deliver identified services to victims, by following agreed processes, and by directing referrals to appropriate personnel.
- Provide crisis response and intervention, to ensure clients’ well-being and safety.
- Assist clients and families in understanding and obtaining police, legal, and medical help, specific to their cases.
- Help in securing court support services, including explaining legal and court procedures.
- Accompany clients to court, police facilities, and medical appointments, with the point of view of providing physical and emotional support.
- Participate in public education programs, aimed at raising awareness of physical or emotional assault or abuse.
- Create and maintain effective liaisons with community services agencies to keep updated information on available community services.
To work in this position, it is imperative that you understand and appreciate the several problems that victims go through, even after a crime has been committed.
And it is imperative that you provide the right kind of support to clients so that they can cope with their current situations. Apart from actually knowing the work inside out, it is essential that you can handle situations as they arise, and can quickly come out on top of the case during a crisis.
Developing and maintaining productive working relationships with people from different walks of life is essential in this work, which means that your communication and interpersonal skills will need to be excellent.