A victim services worker is an individual who provides well-placed assistance to victims of crimes.
The work of a person at this position involves excellent client contact, and an inherent ability to handle complex cases, ensuring that proper outcomes are managed promptly.
Usually, a degree in social services is required to work as a victim services worker. If you have had some experience in this capacity, even if it were in a volunteer position, your candidature will be considered highly.
To work in this position, it is imperative that you understand and appreciate the several problems that victims go through, even after a crime has been committed.
And it is imperative that you provide the right kind of support to clients so that they can cope with their current situations. Apart from actually knowing the work inside out, it is essential that you can handle situations as they arise, and can quickly come out on top of the case during a crisis.
Developing and maintaining productive working relationships with people from different walks of life is essential in this work, which means that your communication and interpersonal skills will need to be excellent.
If working as a victim services worker is on the charts for you, it is best if you go through the following list of job duties before you apply for the position:
Victim Services Worker Duties & Responsibilities
• Handle client intake sessions, ensuring that all required information is obtained, and recorded accurately.
• Assess clients to determine emotional and physical trauma dealt with them, and make notes for conference purposes.
• Engage clients in conversation to determine the details of incidents, and provide them with emotional support throughout.
• Carry out needs assessments to determine required services, following agreed processes and timescales.
• Delivery identified services to victims, by following agreed processes, and by directing referrals to appropriate personnel.
• Provide crises response and intervention, to ensure clients’ well-being and safety.
• Assist clients and families in understanding and obtaining police, legal, and medical help, specific to their cases.
• Assist in securing court support services, including explaining legal and court procedures.
• Accompany clients to court, police facilities, and medical appointments, with the point of view of providing physical and emotional support.
• Participate in public education programs, aimed at raising awareness of physical or emotional assault or abuse.
• Create and maintain effective liaison with community services agencies to keep updated information on available community services.