Unless you know how good you are as an application support analyst, you cannot write the skills section of your resume.
A little self-analysis is important here.
Resumes hold a lot of information and each block of information (whether it is experience, education, skills, or accomplishments) requires a lot in terms of effort.
Skills particularly are banked on by employers who are on the lookout to hire an individual who is easy to train because he already has developed skills.
Once you have successfully outlined what your skills are, you can go on to fill out the skills section of your resume.
A few lines (maximum of 6) are sufficient to make the hiring manager decide in your favor.
But remember that simply stating that you are a skilled individual will not cut it – you have to provide some sort of proof that you are what you say, and what you say will eventually benefit the organization for which you intend to work.
The skills section on a resume is considered important for one more reason.
It gives the hiring manager confidence that you know what you are doing, and that you will do it correctly once hired.
This confidence is what leads to interview calls eventually.
Here is how you can instill this confidence in a hiring manager:
Key Skills for Application Support Analyst Resume
- Writing specifications for business requirements and designing core IT systems
- Testing components, modules, and systems to see how they integrate with existing systems and applications
- Developing, enhancing, and building up the company’s information technology systems
- Providing technical support and advice to project managers to ensure that projects are deployed on time
- Providing technical support to systems, including user account management, performance monitoring, and data integrity assurance
- Laying down metrics to ensure that all data applications and systems work within an information technology framework that is safe and resilient
- Providing constant, consistent, and high-quality support to systems and applications in a bid to ensure minimum downtime
- Setting up appropriate security protocols for applications and ensuring their maintenance throughout the company
- Making required modifications to system parameters, developing workarounds, reconfiguring systems, and changing operating procedures to meet the dynamic needs of the system
- Monitoring application systems through regular scrutiny of reports from application software
- Well-versed with NT Workstation v4.0, Windows 2k, and Windows XP
- Fully familiar with relational databases and client-server concepts
- Working efficiently on cross-functional teams
- Exceptional problem solving and tasks prioritization skills
- Noticing changes and trends in application support issues and making recommendations to resolve
- A team player who has excellent conflict resolution skills and a sense of urgency
- Identifying and troubleshooting problems
- Researching and answering questions
- Working collaboratively and contributing to process improvement activities