To understand the specific role of a credit union teller, it is important to first comprehend what a credit union is. A credit union is different from a bank in the sense that it is a member-owned, not for profit organization. It provides its members with savings, credit and other financial services. Tellers working at a credit union usually perform the same job duties that they would in a bank but since the “products and services” are somewhat different, they need to be more knowledgeable about this variance.
Credit union tellers may be asked how the services of a bank differ from credit unions and they should be prepared to provide the right answer. Typical work duties of a credit union teller include performing receiving and payment functions to assist members. They are usually the first point of contact in a credit union so they need to be polite and good conversationalists. Knowledge of cash and other financial instruments handling is important if you want to work at this position. So if you have had any experience in a teller position at a bank, it will help you in this role.
Since a teller is a representative of a credit union, he has to maintain and update his knowledge of the various products and services that the union if offering. Some major duties of a credit union teller include:
• Greet members in a courteous manner and determine their purpose of visit
• Receive drafts and checks for deposit to accounts, ensure that amounts are verified and proper endorsement has been made
• Perform paperwork for deposits of financial instruments and provide members with receipts
• Cash checks after verifying signatures and amounts and ensure that exact amount is handed over to the member
• Maintain updated knowledge on all products and services that the credit union is offering
• Provide accurate information regarding products and services to new or prospective members
• Maintain up to date knowledge of all policies and procedures of the credit union
• Promote and explain credit union services such as electronic services, debit and credit cards and money orders and attempt to cross-sell them when opportunity arises
• Receive and deposit consumer loan and home loan payments and ensure that they are accurately posted in the database
• Count, check and package coins and currency at the end of each shift
• Ascertain that sufficient amounts of change is available at the beginning of each shift
• Reconcile cash drawer and ensure that any discrepancies are resolved before closing time