The key sections in a Technical Support Specialist cover letter should all be handled in a profound manner. This includes the heading and salutation, introductory paragraph, the main body, and the ending.
A strategic sales pitch is important here.
Since you are technically trying to sell your skills to a prospective employer, it is important that you do all in your power to come across as the best person to hire.
Wherever possible, refer to the job posting that you are replying to, and list your qualifications as they are required by the employer.
Think about your experiences, and record specific examples of the several times when you demonstrated these qualifications.
Apart from obvious qualifications such as communication skills and interpersonal capabilities, you need to highlight your ability to do specific work that the hiring manager will ask you to do, once you are hired.
A sample cover letter for technical support specialist resume is provided below:
Technical Support Specialist Cover Letter Example
February 9, 2018
Mr. Simon Craig
Human Resource Manager
Global Payments Inc.
246 95th Street NW
Westhope, ND 18444
Dear Mr. Craig:
I am credited with resolving Titan Processing Inc.’s most difficult technical issue till date – but this is not the only reason why I believe that I will be an excellent person to hire as a technical support specialist at Global Payments Inc.
The list of my successes and achievements are more than I can write here, but if you go through the enclosed resume, you will be greeted with details of how much I have accomplished in the last 6 years that I have worked in this capacity.
Troubleshooting system and network problems, including diagnosing technical hardware and software issues is my niche. With my comprehension and experience in handling both internal and external ticket response in person, via telephone, and through email, I am always on my feet to help users, so that their downtime is minimized. With my ability to identify problems immediately, and provide required advice, I am almost always the person to be called upon when a major system crises threatens to pull an organization down.
I am sure that you will be highly interested in my ability to improve system performance by identifying problems, and recommending immediate changes, allowing me to contribute to your organization in a proactive manner.
To provide you with further detail on why I believe that I am the best person to hire as a technical support specialist at your organization, I will call you next week to set up a meeting time. Thank you for your time and consideration.