When building a resume of Credit and Collections Representative, you should emphasize on skills, attributes and achievements related to the job description provided by the employer.

Create your credit collections representative resume with a bold career objective or summary that emphasize on your potential to meet and exceed goals which are set for you as well as your aptitude to work well with consumers. Also Include education and training relevant to accounting and collections. When listing your achievements, use percentages rather than financial figures.

Look at the following credit collections representative resume sample in order to stand out from the rest of the applicants.


Credit Collections Representative Resume Sample


John Smith

33 Example Street, Trenton, NJ 65941
Cell #, Email Address

Credit & Collections Representative

Over 4 years’ experience in credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity.

• Demonstrated ability to exercise independent judgment in obtaining payments
• Documented success during 3 years of progressive experience and responsibility
• Substantial knowledge of responding to a high volume of phone calls


New Jersey Manufacturers Insurance Company – Trenton, NJ | May 2010 – Present
Credit & Collections Representative

• Received incoming telephone calls and gave professional customer service help to customers about questions on delinquent accounts for all lines of insurance
• Documented consumer contacts on system
• Processed some currency postings and generated some invoices to clientele Reviewed accounts, decided cancellation status and processed in keeping with departmental procedures
• Identified, initiated, and facilitated resolution of customer issues

Key Achievements
• Negotiated payment arrangements on past owing receivables, bringing more than 4 million dollars from delinquent accounts
• [List your achievements here]

W.B. Mason Company, Inc – Brockton, MA | Jan 2009 – May 2010
Junior Representative – Credit and Collections

• Spoke with customers to settle on reason for overdue payment
• Reconciled discrepancies with clients
• Recorded information regarding financial status of client and status of collection efforts
• Granted extensions of credit
• Coordinated collection efforts with sales force
• Reviewed terms of sales, service, or credit contract
• Sorted and filed correspondence

BS in Accounting, Trenton City University | 2008

On the job training at W.B. Mason Company, Inc – Brockton, MA | 2010

• Outstanding Problem solving customer service skills
• Excellent attention to detail and superb follow up skills
• Basic mathematical background
• Ability to work efficiently with time private information
• Associates Degree or equivalent work experience.

• Microsoft excel and word
• Various calculator functions