Credit Collections Representative Resume Sample

Updated on: May 28, 2019


When building a resume of Credit and Collections Representative, you should emphasize on skills, attributes, and achievements related to the job description provided by the employer.

Create your credit collections representative resume with a bold career objective or summary that emphasize your potential to meet and exceed goals which are set for you as well as your aptitude to work well with consumers.



Also, include education and training relevant to accounting and collections. When listing your achievements, use percentages rather than financial figures.

Look at the following credit collections representative resume sample in order to stand out from the rest of the applicants.




See also: Collections Representative Cover Letter


Credit Collections Representative Resume Example


John Smith
33 5th Street, Trenton, NJ 65941
Cell #, Email Address

Credit & Collections Representative

10+ years of progressive experience and responsibility in the credit and collections field. Highly skilled in gathering, compiling, and maintaining basic credit information including customer sales tax exemption certificates. Self-motivated with the ability to interface well with internal and external customers and handle their payment arrangements. Proven record of contacting customers about delinquent payments and preparing reports reflecting the class of credit and collection activity.

• Problem-solving customer service
• Excellent attention to detail and superb follow up skills
• Basic mathematical background
• Ability to work efficiently with time private information
• Associates Degree or equivalent work experience.


Credit & Collections Representative
New Jersey Insurance Company – Trenton, NJ | 2013 – Present

• Receive and answer incoming telephone calls
• Provide customer service help to customers’ questions on delinquent accounts for all lines of insurance
• Document consumer contacts on the system
• Process currency postings and generated some invoices to clientele
• Review accounts and decide cancellation status 
• Identify, initiate and facilitate the resolution of customer issues

Key Achievements

• Negotiated payment arrangements on past owing receivables, bringing more than 4 million dollars from delinquent accounts

Credit and Collections Assistant
W.B. Mason Company, Inc – Brockton, MA | 2009 – 2013

• Spoke with customers to settle on the reason for overdue payment
• Reconciled discrepancies with clients
• Recorded information regarding the financial status of the client and the status of collection efforts
• Granted extensions of credit
• Coordinated collection efforts with the sales force
• Reviewed terms of sales, service, or credit contract
• Sorted and filed correspondence

BS in Accounting
Trenton University,  Brockton, MA

On the job training
W.B. Mason Company, Inc – Brockton, MA | 2010

• Microsoft Excel and Word
• Various Computer functions

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