Instacart Full-Service Shopper Job Description and Duties

Updated February 14, 2020

Position Overview

Instacart was founded in 2012 and has since then hired many full-service shoppers to help their customers shop and deliver groceries and other items to their doorsteps.

As an Instacart full-service shopper, your main work will be to take information off an application regarding customers’ orders, and then ensure that they are delivered to them on time.

Instacart Full-Service Shopper Job Description and Duties

• Start the instacart shopper app in android or iPhone and accept the batch

• Check live chat and other avenues to determine customers’ orders

• Look through order details to determine what may or may not be available

• Recommend added merchandize to customers in order to upsell

• Provide clients with information and help on certain products

• Respond to questions regarding items, such as fashion products

• Confirm customers’ orders, and inquire into additional requirements

• Lock customers’ orders, and provide them with delivery timelines

• Handpick items on customers’ lists, in the right order

• Ensure that they are properly placed into carts

• Check items at the end of the picking spree to ensure that no item has been missed

• Run items through the checkout counter and pay for them through cash or credit/debit cards

• Pack customers’ items and place them in vehicles

• Drive vehicles safely to customers’ homes and offices

• Provide customers with ordered items, and associated bills

• Collect cash and tender change and receipts

• Thank customers for their time and using the Instacart service

• Take and respond to calls regarding problems such as incorrect deliveries

• Handle exchanges and returns through the application, and by following set protocols and regulations

• Ensure that any negative feedback is taken into account and handled according to company policy

• Use feedback to improve customer services

• Create and maintain logs of customer interactions on a daily basis

Skills and Abilities

The ability to use technology to take and process orders is an absolute must. Specifically, you should be able to operate a smartphone – both iOS and Android are eligible for Instacart applications.

In addition to the ability to work with technology, you must possess a working vehicle, with insurance coverage in accordance with local laws.

Also, you must be physically dexterous so that you can lift and transport 30+ pounds of groceries and other items.

Background Checks

The only major requirement of instacart is a clear criminal record. For that reason, instacart will perform background checks through a third party checkr.

Educational Requirements

Working as an Instacart full-service shopper does not require any specific education.

License Requirements

You may need to possess a driver’s license with a vehicle with insurance. A good driving record is also necessary.


Although the salary information is kept confidential by the company. But through forums and online discussions, I found that instacart shoppers make around 20-30 USD per hour. You may even make 50+ dollars per hour sometimes if you are lucky enough to get a big batch.


Instacart shopper is the best job for you if you need to remain active. It is also a good gig economy job to earn some extra cash.

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.

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