Instacart Full-Service Shopper Job Description and Duties

Updated on: February 14, 2020

Position Overview

Instacart was founded in 2012 and has since then hired many full-service shoppers to help their customers shop and deliver groceries and other items to their doorsteps.

As an Instacart full-service shopper, your main work will be to take information off an application regarding customers’ orders, and then ensure that they are delivered to them on time.

Instacart Full-Service Shopper Job Description and Duties

• Start the instacart shopper app in android or iPhone and accept the batch

• Check live chat and other avenues to determine customers’ orders

• Look through order details to determine what may or may not be available

• Recommend added merchandize to customers in order to upsell

• Provide clients with information and help on certain products

• Respond to questions regarding items, such as fashion products

• Confirm customers’ orders, and inquire into additional requirements

• Lock customers’ orders, and provide them with delivery timelines

• Handpick items on customers’ lists, in the right order

• Ensure that they are properly placed into carts

• Check items at the end of the picking spree to ensure that no item has been missed

• Run items through the checkout counter and pay for them through cash or credit/debit cards

• Pack customers’ items and place them in vehicles

• Drive vehicles safely to customers’ homes and offices

• Provide customers with ordered items, and associated bills

• Collect cash and tender change and receipts

• Thank customers for their time and using the Instacart service

• Take and respond to calls regarding problems such as incorrect deliveries

• Handle exchanges and returns through the application, and by following set protocols and regulations

• Ensure that any negative feedback is taken into account and handled according to company policy

• Use feedback to improve customer services

• Create and maintain logs of customer interactions on a daily basis

Skills and Abilities

The ability to use technology to take and process orders is an absolute must. Specifically, you should be able to operate a smartphone – both iOS and Android are eligible for Instacart applications.

In addition to the ability to work with technology, you must possess a working vehicle, with insurance coverage in accordance with local laws.

Also, you must be physically dexterous so that you can lift and transport 30+ pounds of groceries and other items.

Background Checks

The only major requirement of instacart is a clear criminal record. For that reason, instacart will perform background checks through a third party checkr.

Educational Requirements

Working as an Instacart full-service shopper does not require any specific education.

License Requirements

You may need to possess a driver’s license with a vehicle with insurance. A good driving record is also necessary.


Although the salary information is kept confidential by the company. But through forums and online discussions, I found that instacart shoppers make around 20-30 USD per hour. You may even make 50+ dollars per hour sometimes if you are lucky enough to get a big batch.


Instacart shopper is the best job for you if you need to remain active. It is also a good gig economy job to earn some extra cash.

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