An information technology specialist is hired specifically to oversee the work of an IT team, and handle escalated technical issues.
These individuals work in all industries – their role is crucial to the success of companies that they represent. Working as an information technology specialist means that you have to be technically savvy (of course), and possess exceptional insight into handling technical issues and problems to ensure that system downtime is minimized.
To be considered eligible to work as an information technology specialist, you have to possess a degree in information technology at the very least.
Your experience in an IT capacity will of course count in deciding if you are worth the time and effort that will be spent in hiring you. Knowledge of computer hardware and software systems, operating systems, database management systems, network protocols, troubleshooting initiatives, and data backup procedures and methodologies is also imperative to possess.
As far as inherent skills go, you will need to be a great leader, possess exceptional communication and interpersonal skills, and have it in you to be able to resolve system issues in a quick and apt manner. Additionally, you must be able to work independently and oversee a team of people to ensure that they are working towards their goals in an efficient manner.
Some main duties of an individual working as an information technology specialist include:
Job Description for Information Technology Specialist Resume
• Maintain and provide support for information technology issues on the customers’ part
• Develop and implement plans and technical support metrics aimed at ensuring smooth program implementation
• Troubleshoot computer and application problems, performing repairs as and when necessary
• Provide database application support and ensure that documentation regarding processes, problems and license is properly maintained
• Convert data for new applications and perform required upgrades on existing systems
• Plan and prepare for the integration of new and upgraded technology, and install, update and maintain computer hardware, software and peripheral equipment
• Manage and administer the company’s intranet and website, ensuring that no downtime is eminent
• Identify staff members’ training needs and ensure that these requirements are fulfilled in a timely manner
• Write technical and procedural manuals and provide and arrange training for staff members
• Perform network administration activities such as performing back-ups, restoring files, adding or deleting users, and checking space requirements
• Screen user activity, apply and monitor security patches for assigned operating systems, and install and configure network systems and workstations
• Administer the company’s telecommunication and email systems, ensuring that appropriate checks and balances are maintained on both
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