You might think that an interview for a housekeeping supervisor position will be a breeze but that might not be true. Typical questions that you may be asked do not necessarily warrant typical answers. If, for instance, an interviewer asks you why you want to work as a housekeeping supervisor, he may not be looking for the typical “housekeeping is my niche”. He may be looking for an answer that defines your five year goals or how you intend to climb the career ladder.
Nonetheless, you need to know all about housekeeping if you want to be successful at answering interview questions. Remember that there is no second chance at a first interview so you need to be very articulate in the manner you answer the questions. Your answers should not be mundane or boring – they need to be filled with enthusiasm if you want to bag the job opportunity that you have worked so hard for.
At an interview for a housekeeping supervisor, you will need to highlight more than you just your knowledge of housekeeping techniques. You will also need to convince the interviewer that you are a good leader as you will have a team to lead and mentor. Some typical questions that may be aimed at you are given below along with possible answers that you can provide:
What measures have you taken to update your knowledge of working as a housekeeping supervisor in the last year?
I have been actively involved in trainings pertaining to leading teams of housekeeping personnel. The basic idea behind my involvement in these trainings is to understand conflict management between workers and to downplay the effects in front of guests.
What do you find rewarding working as a housekeeping supervisor?
There are many aspects that are rewarding about this job. Knowing that your supervision is responsible for guest satisfaction is a great feeling. Also, training others to perform excellently in a team environment and seeing them obtain praise from guests is quite rewarding.
What is your prime chemical safety concern in your job?
Chemical safety is of the utmost importance for a person working in a housekeeping position. It is important for them to understand the portions in which chemicals need to be mixed and their safe use. This is for both their own safety and that of the guests. My prime concern is that housekeeping personnel should be trained in mixing and using hazardous materials properly and this is the areas where my training is focused on.
How would you handle an altercation between two team members?
I always make it a point to listen to both sides of the story before making a decision of what is right and what isn’t. I try not to let an altercation affect their work or have a negative effect on guests to whom we have to show a united front.
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