A complete package is what hiring managers usually look for when they hire an employee. Your resume and cover letter may pose you as the George Clooney of their company, but if your personal image does not match up, there’s a problem.
At the time of the interview, what you look like and how much confidence you exude is what makes you a good candidate to hire. If your image complements your job application documents, you’re in for a treat!
There is great evidence to prove that preparation is not limited to just interview questions and answers. But since physical appearance and confidence is something that you may have to handle yourself, let is take care of the questions and answers part.
Why do you think most companies insist on hiring front desk clerks who are confident and presentable in every manner, especially in a hotel?
While it is not only necessary to be presentable and confidence when working as a hotel front desk clerk, there is a lot of emphasis on this in the hospitality industry because front desk clerks are the first people that guests come in contact with. Making a positive first impression, and ensuring guest satisfaction is imperative at this stage.
What do you do to make sure that the impression that you present is not a negative one?
I am someone who is constantly aware of my surroundings. I do not let any guest wait longer than it is necessary, and I make sure that all aspects of first contact guest relations are properly managed so that guest satisfaction is never a problem.
Have you ever had to resolve a problem that involved guest dissatisfaction?
It is unfortunate that one cannot satisfy everyone, every time. A miffed guest who had to wait 20 minutes longer than expected threatened to take his business elsewhere. He was shouting at the top of his voice and it was all quite unpleasant. Thankfully I managed to control the situation before he really could take his business elsewhere.
As a hotel front desk clerk, what duties have you performed in a previous role?
Greeting guests as they arrive at the front desk, inquiring into their reservation statuses, verifying reservations and identities, managing check-ins and check-outs, coordinating the services of bellboys and porters, ensuring appropriate billing and refunds, and arranging for travel logistics for guests, have all been part of my work as a hotel front desk clerk.
How do you feel about doing the night shift?
I have no qualms about doing night shifts, as I have alternated between day and night shifts in my present job as well.
Day or night – which shift do you like better? And why?
While I don’t mind working on either, I prefer the day shift as working during the day means that you get to be on your toes all the time. Since business is slow during the night, the work is not nearly as challenging as it is during the day time.