McDonalds Crew Member Job Description for Resume

Updated on: February 4, 2020
Position Overview

A crew member at McDonald’s is responsible for providing great customer services, by making sure that they get your order right and that its delivered to you on time – all while smiling constantly!

Working as a crew member at McDonald’s means that you have to be on your toes all the time. Constantly standing and walking is part of your work every day so you have to make sure that you are physically agile. A pleasant personality goes a long way in helping you to be successful in this role as you have to be in a “constant smiling” phase.

Education and Skills

To work as a crew member at McDonald’s it is imperative that you possess a high school diploma or a GED, along with possessing exceptional listening, reading and verbal communication skills. Since it is very important to get the order right in the first place, it helps immensely if you are a stickler for perfection.

Some duties that you will be performing as a McDonald’s crew member include:

Job Description for McDonalds Crew Member Resume

• Greet customers as they arrive at the drive through window or the counter

• Ask customers if they would like to dine in or take away their order

• Provide customers with information on deals and discounts

• Suggest menu items according to customers’ specific likes

• Take orders for burgers, fries, shakes, wraps and drinks and punch them in to the ordering system

• Provide customers with information on total costs and process cash and credit card payments

• Tender change and receipts after carefully counting and checking both

• Relay order to the backend and perform follow-up duties to ensure that the order is delivered on time

• Pack customers’ orders for takeaway and ensure that any condiments such as ketchup are included

• Set trays for dine-in customers and provide them with information on location of condiments dispenser

• Ensure that the counter is kept clean and sanitized at all times

• Balance cash registers at the end of each shift and handle any discrepancies on an immediate basis

• Make sure that supplies such as napkins and condiments are in stock and inform managers of any supply shortages