McDonald’s Cashier Job Description, Duties, and Responsibilities

Updated on: November 4, 2020
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McDonald’s Cashier Job Description

Cashiers working at a McDonald’s are required to take and process customers’ orders and handle cash and credit and debit card transactions.

Most of McDonald’s cashiers are also entrusted with handling food preparation activities so they need to be aware of food handling procedures.

It is imperative for a McDonald’s cashier to be knowledgeable about standard POS systems and cash handling activities.

Since tallying received cash at the end of their shift is of the utmost importance in this role, it is imperative for cashiers working at McDonald’s to be well-versed in handling money and managing discrepancies.

Additionally, the ability to manage inventories of supplies and handle stock ordering activities is also imperative if you are working as a McDonald’s cashier.

Moreover, McDonald’s is a place that usually has a high volume of customers, including in their drive-through areas, the need for people who can handle pressure is high here.

McDonald’s Cashier Duties and Responsibilities

  • Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
  • Take orders for food and beverage items and verify orders before punching them into the system
  • Offer customers with information on add-ons and upsize availability in a bid to upsell food items
  • Provide customers with order time and payment information and process cash and credit card transactions
  • Tender change and receipts to customers and guide customers about where and when to pick up their orders
  • Relay orders to the kitchen area and assist in preparing them during slow hoursPack prepared orders and ensure that all condiments such as sauces and ketchup are put in the bag
  • Ensure that all online orders are quickly and accurately processed by following set rules and protocols
  • Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly seen and resolved
  • Ensure that sufficient change is available at the beginning of each shift
  • Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
  • Listen to and proactively respond to customers’ complaints and suggestions with a view to ensure customer loyalty and repeat business
McDonald’s Cashier Educational Requirements

Typically, a McDonald’s cashier is expected to possess a high school diploma or a GED. Ability to deliver exceptional customer services and handle large volume work is of the utmost importance in this role.