Position Requirements
To be considered eligible to work as a lottery clerk, you must possess a high school diploma or a GED equivalent at the very least.
Prior experience in a similar capacity will go a long way in making you a good contender to hire as a lottery clerk.
Knowledge of how games are run in a casino or gaming store, and exceptional ability to handle lottery details are the two areas that one needs to be well-versed in.
As a lottery clerk, it will not only be your job to provide customers with coins and chips, but to also ensure that any winnings are investigated, and paid off.
Excellent customer service skills are an absolute necessity when working as a lottery clerk.
Exceptional verbal communications abilities are also required, as you will be in constant touch with people from different backgrounds – being bi or trilingual will also work wonders for your ability to reach out to gamers from different backgrounds.
Lottery Clerk Duties and Responsibilities
• Look through the inventory of coins and chips at the beginning of each shift, and ensure that low stock situations are effectively communicated.
• Classify all chips and coins according to their weight in different games, and ensure that they are kept safe.
• Greet clients/gamers as they arrive at the lottery counter, and inquire into their specific purpose of visit.
• Issue chips in exchange for cash, and ensure that the cash is properly counted before placing it in cash drawers.
• Provide information regarding lotteries to interested clients, and ensure that they understand the terms and conditions regarding availing them.
• Welcome gamers who have won lotteries in the gaming arena, and check their credentials in a thorough manner.
• Verify wins with gaming attendants, and acquire managerial approvals for issuing checks or cash as lottery prize money.
• Collect coins and chips from clients, and provide them with correlating prizes and cash.
• Ensure that all wins are properly documented, and losses are appropriately handled by obtaining cash from clients.
• Monitor cash and chip levels at the counter, and ensure that they are secured according to the facility’s policy.