Falling under the broader category of cashiers, box office attendants work at cinemas, concert halls, and sports stadiums.
They are the first people customers contact with when they buy tickets for movies, plays, dances or games.
Since they are technically “first contact people”, they need to be enthusiastic and pleasant while interacting with customers.
Box office attendants sell tickets, take payments, provide information to customers and handle administrative tasks that are necessary to keep their work and work area organized.
They need to be good communicators and have exceptional fiscal management skills along with knowledge of handling some marketing tasks.
They need to be computer literate but do not necessarily need to possess more than a high school diploma. Some knowledge of the place that they are working for (movies, theaters, dance forms, etc.) may prove useful when providing customers with information on shows.
People who have experience in handling computerized ticketing systems are usually preferred for this position.
They should be willing to work during unsociable hours which is why they need to be flexible with their work timings.
As a box office attendant, you have to cater to hundreds of customers in one go, so it is imperative to be energetic. Some duties that you will perform on a typical day as a box office attendant include:
Box Office Attendant Job Description
• Greet customers as they approach the ticketing counter and inquire into how they would like to be serviced
• Check for seat availability in the system and provide customers with seating options
• Assist customers in choosing good seats by guiding them on the seating map
• Take customers’ information, enter it into the system and ensure that proper information has been punched in
• Print out tickets, ensure that date, time and seat numbers are accurately displayed
• Hand over tickets to customers and ask them to verify information
• Provide customers with any special information regarding their chosen show or an upcoming one that might be of interest to them
• Inform customers of special deals or discounts on bundle tickets
• Calculate the amount of cash owed against the number of tickets bought
• Take payment in exchange for tickets sold and give back any due change
• Word in a fast manner to ensure that customer queues are served quickly
• Count cash in the cash register at the end of the shift and tally it with tickets sold
• Delve into any evident discrepancies and ensure that they are resolved before the end of the shift
• Create and maintain reports of sold tickets and payments received