Position Overview
A game associate is an individual especially hired at gaming facilities, to provide assistance to clients/players throughout the course of their time at the facility.
People working as game associates are required to be hands-on in providing excellent customer services, aimed at ensuring that clients return to provide additional business.
Position Requirements
Working as a game associate requires that you possess a high school diploma at the very least. Some experience in gaming is of course considered a plus point, even though many game associates are hired at the entry-level as well. As a game associate, you have to be exceptionally pleasant, as you will be working with clients during your entire shift.
The ability to learn gaming concepts, and assist clients in understanding and playing specific games is also important if this is the work that you want to do. Moreover, it is imperative for game associates to be able to work on both swing and graveyard shifts, as many employers are the likes of casinos and all-night gaming zones.
Since game associates are often required to handle cash, it is important for them to be honest and trustworthy, and have the ability to handle cash transactions, as instructed by supervisors.
To know exactly what it is that a game associate does on a typical work day, have a look at the following list of duties particular to this position:
Game Associate Duties and Responsibilities
• Greet gamers/clients as they arrive at the gaming facility or casino, and provide them with information on available games and consoles.
• Lead clients to their choice of game tables and consoles, and assist them in setting up controls.
• Provide funds when designated as the casino table associate, ensuring that all chips and cash transactions are properly handled.
• Keep track and control all assigned chips and ensure that they are properly placed in their boxes at the end of the day.
• Provide clients with information on how games are played, and keep them updated about game rules and regulations.
• Ensure that all gamers are playing games according to the rules, and identify and report any misconduct or unruly behavior to the supervisor.
• Provide clients with information on prizes, and create and maintain attractive prize displays.
• Ensure that appropriate levels of stock such as dice and chips are maintained, and communicate low stock situations to the supervisor.
• Serve as a game guide or “extra player” in incidents where players are few or not sufficient for a particular game.