A resume for a guest service agent position is not simply information on a piece of paper – or electronic form.
It means a lot to someone who is looking for a job. And to the one who wants to find the right person for the job.
So in essence, a resume works for both ends equally.
Employers want to hire people who can do the job quickly and efficiently. And it is up to the candidate to make sure that he provides what the employer is looking for.
GSA (Guest Service Agent) Resume Sample
Gina Davis
6363 Paten Road
Georgetown, KY 98225
(000) 999-9999
ginadavis @ email . com
GUEST SERVICE AGENT
SUMMARY
Customer service-oriented and friendly guest service professional with a track record of success providing exceptional services to guests within a busy hospitality environment. Work effectively with multicultural and diverse populations.
HIGHLIGHTS
• Providing tier one services to checked-in and prospective guests
• Handling reservations for guests by making good use of automated reservation systems
• Coordinating efforts with different departments to ensure seamless lodging experiences for guests
• Providing intervention services during crises to ensure the upkeep of the hotel’s reputation
CORE COMPETENCIES
• Relationship Building • Teamwork
• Reservations Management • Room Allocation
• Key Storage • Accident Prevention
• Petty Cash Handling • Corporate Relations
• Quality Standards Maintenance
• Housekeeping Support
• Crises Management
SELECTED ACHIEVEMENTS
• Acquired 2 key corporate accounts through sheer goodwill, which increased profits by $10000 per year.
• Suggested implementation of an electronic room key system, which increased guest security.
• Diffused a particularly explosive situation between 2 guests, making sure that both were satisfied with the outcome.
• Successfully manned both the front desk and the GSA stations singlehandedly for 3 months in the absence of the front desk officer.
PROFESSIONAL EXPERIENCE
Guest Service Agent
Hilton Downtown, Georgetown, KY
6/2011 – Present
• Greet guests as they arrive at the hotel and inquire about reservations
• Check the lists to verify reservations and provide guests with information on the check-in procedure
• Assist guests in checking in by taking and recording their contact information and allotting rooms
• Issue room keys to guests and educate them on their use, and ensure that a bellboy is available to escort them to their rooms
• Assist guests with checkout procedures and arrange for the required transportation
• Use upselling strategies to promote the hotel’s services and facilities and to maximize room occupancy
• Respond to guests’ complaints and suggestions in a bid to ensure their satisfaction and repeat business opportunities
• Assist the front desk staff in providing information on bills and costs associated with room occupancy and other hospitality services
Front Desk Officer
The Inn, Georgetown, KY
2/2009 – 6/2015
• Responded to inquiries over the telephone and in-person regarding reservations and hotel services
• Made reservations for guests and provided them with timelines to avail them
• Took and recorded guests’ information for check-in purposes and ensured that they were allotted rooms according to their specifications
• Performed check-in and check out procedures according to the hotel’s procedures and policies
• Coordinated housekeeping services for guests and provided them with information on local tourist spots and the availability of transportation
OTHER EXPERIENCES
Grocery Clerk
Some Grocery Store, Georgetown, KY
3/2006 – 2/2009
EDUCATION
High School Diploma – 2005
Georgetown High School, Georgetown, PA