Call center agents work at inbound and outbound call centers where they answer the queries and concerns of clients and sell products of the company.
They need to be well-versed with the company’s products and customer service standards as the company’s reputation depends largely on them.
Call Center professionals must take advantage of every possible opportunity to distinguish their credentials, personal attributes, and experience from the rest of the applicants applying for a similar job.
In today’s highly spirited Call Center job market, only a compelling cover letter can grab the employer’s interest.
How to Write a Great Cover Letter for Call Center Agent Position?
- Relate your relevant skills and strengths to the employer’s needs.
- Address your letter directly to the employer (preferably by name)
- Make bullet points in the second paragraph; this action will enable the employer to relate your talents with their needs
- Proactively ask to schedule an appointment
Have a look at the following 2 examples of Call Center Agent cover letters to get a basic idea of how to write your cover letter.
Related: Call Center Agent Resume
Call Center Agent Cover Letter Sample 1
Carla Higgss
1275 Corning Street
Anniston, AL 66645
(000) 524-1045
May 10, 2022
Mr. Neil Dixon
Manager HR
MBS
9033 Lee Road
Anniston, AL 74645
Dear Mr. Dixon:
As an enthusiastic Call Center Agent with excellent convincing power and the ability to focus on results, I am confident that I can make a significant contribution to MBS.
Previously, I worked in a similar capacity at Freezone Internet where I gained hands-on experience in managing both inbound and outbound calls. I possess a solid background in taking incoming calls and providing information to customers in the minimum frame of time. Moreover, I can assure the quality of each request as I understand the value of time for both the customers and the company.
Possessing an inborn ability to work in a fast-paced and result-oriented environment, I successfully upsell the company’s products and services to existing customers and solicit business from new customers through sales calls. Since I am bilingual in Spanish and English, I can work with more customers effectively.
I look forward to meeting you to discuss my ideas for which I will call you next week to arrange an interview. I can be contacted at (000) 524-1045 if you need more information.
Thank you for your time and consideration, and I look forward to meeting with you.
Sincerely,
Carla Higgss
Attachment. Resume
Call Center Agent Cover Letter Sample 2
Sophia Kidman
21 Jason Sq, New Orleans, NO 85473
(000) 687-9855
sophia @ email . com
May 10, 2022
Mr. Samuel Gerald
HR Manager
ABC Call Center
17th Rose Avenue
New Orleans, NO 52754
Dear Mr. Gerald:
Do you seek a Call Center Agent who is:
✓ Equipped with call center skills and expertise
✓ Able to follow and implement standard operating procedures of your call center
✓ A team player who has a track record of resolving product and service problems
If so, then I am the best contender.
- 6+ years of hands-on experience in handling incoming calls, providing information regarding the company’s products, maintaining relevant logs, and answering customer queries.
- Proficient in MS Word, MS Excel, Powerpoint, and CRM software.
- Excellent interpersonal skills and leadership qualities with a track record of working comfortably as a member of large teams.
- Full command of written/verbal English and Spanish.
I firmly believe that my skills acquired through firsthand experience in the call center industry can be very beneficial to your organization.
I will be in touch with you next week to set up an interview date and time where I will be able to discuss your needs and how I might contribute to your success.
Thank you for your time and consideration.
Sincerely,
Sophia Kidman
(000) 687-9855