Service Advisor Resume Sample

Updated on: June 18, 2016

 

If you want to impress a prospective employer enough to grant you an interview, you have to prepare a resume that suits their needs primarily.

The following sample resume for service advisor position will help you build a targeted resume.

 

Related: Service Advisor Resume With No Experience

 

 

Service Advisor Resume Sample

 

Terrence Trump

460 Bayshore Drive ● Tampa, FL 78874 ● (000) 120-1412 ● ter.trump @ email . com


 SERVICE ADVISOR

Professional Summary: Dedicated and experienced service advisor who is known for quickly and accurately ascertaining automotive problems and providing spot-on solutions. Highly developed sense of responsibility with deep insight into providing high customer services in a bid to ensure repeat business. Prepares repair orders by describing symptoms, causes and problems discovered, along with required repairs and services. A customer service-oriented individual who builds long-term rapport with clients to generate a repeat business.

SKILLS & COMPETENCIES

• Visual Inspections • Problem Sensitivity
• Cost Estimation • Service Appointments Scheduling
• Progress Management • Documentation
• Multiple Priorities Handling • Dealer Management Systems
• Mechanical Problems Identification • Complaint Handling
• Problem Diagnosis • Automotive Techniques Comprehension

KEY ACHIEVEMENTS
• Troubleshot a particularly difficult transmission issue with a vehicle, which had gone undiagnosed for over 3 months
• Implemented a cost estimation process, which automatically made calculations based on provided data pertaining to vehicular problems
• Retained a miffed corporate customer (mishandled by another service advisor), by providing him with exceptional follow-up services
• Introduced a customer scheduling system which completely diminished chances of overlapping appointments

PROFESSIONAL EXPERIENCE

Service Advisor | May 2014 – Present
Telsa Motors, Tampa, FL

• Confer with customers to determine problems with their vehicles and take notes
• Examine vehicles to determine issues by inspecting and test driving them
• Answer telephone calls and emails to respond to customers’ queries regarding facilities and services
• Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers
• Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

Service Advisor | Mar 2006 – May 2014
Toyota City Motors, Tampa, FL

• Estimated and explained the cost of each procedure, part or service
• Communicated estimated completion time and followed up with servicemen to ensure that each process is completed on time
• Coordinated delivery or pick up time between customers and servicemen and ensure timely delivery of vehicle
• Resolved any issues or complaints on priority basis

Car Detailer | Jul 2004 – Mar 2006
Auto Appearance, Tampa, FL

• Cleaned cars from the inside and outside using designated products such as cleaners and buffers
• Washed cars by hand or guided them through car washes to ensure that their exterior is properly washed
• Polished cars from the outside and inside by following set polishing techniques
• Assisted in tire rotation and pressure maintenance activities and ensured that any problems such as punctures or leaks are communicated to the customer
• Inspected vehicles for damages or problems in a bid to make sure that they are road-worthy

EDUCATION
Community High School, Tampa, FL – 2002
High School Diploma