Job Description

A Desktop Support Technician performs operation, installation, maintenance, diagnosis and repair of the hardware and software computer resources; to help computer users at the IT Department help desk; install personal computers’ hardware and associated software necessary for operations all through the organization.

Desktop Support Technician Resume

In just 25-30 seconds, your Resume along with Desktop Support Technician Cover Letter needs to communicate an image of your abilities and how you’ve used your skills to attain specific results. It indicates that you know yourself fine and have a solid grasp on what you bring to the company, end users, IT Department and help desk. It will be your resume that catches the employer’s awareness and makes it to the peak of the selected pile.


Sample Desktop Support Technician Resume 


John Smith

69 Example Ave ~ Beaverton, OR 65258 | 000.222.3333 | john @ email . com

OBJECTIVE (See IT Resume Objectives)
Seeking a  position as a Desktop Support Technician with Milestone Technologies which will require me to utilize my exceptional computer skills, abilities and experience in the help desk field to ensure the company’s success

SUMMARY OF QUALIFICATIONS (or STRENGTHS – for candidates having no experience)
• Over 2 years experience in providing excellent helpdesk support to users
• MCITP and A+ Certified
• Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals
• In-depth knowledge of documenting and upgrading hardware and software systems
• Hands-on experience in creating user accounts; including user rights, security and groups creation
• Able to train employees; identify, analyze, and repair product failures
• Demonstrated ability to determine and recommend products or services suitable to the user requirements

[List your achievements here]


IBM – Beaverton, OR | May 2009 – Dec 2011
Desktop Support Technician

• Configured and installed new Microsoft and Macintosh systems
• Troubleshooted and resolved desktop support issues
• Maintained the up to date operating procedures inside the IT department
• Performed off hour help desk support
• Created user accounts and managed access control of desktop and Network applications
• Worked with hardware and software dealers to confirm well-timed product delivery
• Maintained hardware and software record

CITY COLLEGE, Beaverton, OR – 2009
B.S., in Computer Science

• Self starter with capability to work separately with minimum supervision
• Outstanding customer relations and communication skills
• Exceptional logic and problem solving skills
• Group effort and teamwork focused
• Profound ability to follow instructions and finish work assignments in a opportune manner