Desktop Support Job Duties

A Desktop Support Specialist provides advanced technical support services to the computer end users for a Mac or Windows environment. S/he:

➜ Provides day-to-day technical support to employees for computer systems software and hardware.
➜ Installs, configures and troubleshoots desktop systems, workstations and computer peripherals in a heterogeneous environment.
➜ Maintains passwords, data integrity and file system security for the desktop environment.
➜ Communicates highly technical information to both technical and nontechnical personnel.
➜ May participate in development of information technology and infrastructure projects.
➜ Conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

How to Write a Desktop Support Specialist Cover Letter?

When you are applying for a Desktop Support Specialist position, you must put the job description provided in front of you. This will help you composing your cover letter and tailoring your expertise and skills to the position. A Desktop Support Specialist cover letter must always send with your resume to introduce yourself to an employer. The sole purpose of the cover letter is to convince the employer to view your resume and invite you for an interview. Therefore, it is crucial that a cover letter is eye-catching as it also serves as an image of your technical and communications skills.

The following cover letter for desktop support specialist position is designed in a way which is useful for experienced candidates as well as for those having no prior experience.


Sample Cover Letter of Desktop Support Specialist Resume


98 Example 5th Street, #65B
Bethesda, MD 65287

January 13, 2014

Mr. Charles Anderson, Senior Manager
LCG Systems
65 Some Street
Bethesda, MD 62563

Re: Desktop Support Specialist (Position ID L9077)

Dear Mr. Anderson:

It is a great pleasure to write to you and state my interest in the Desktop Support Specialist position offered by LCG Systems. Along with my CCNA, MCSE, MCITP and A+ certifications, and 2 years’ professional experience in large scale organizations, I am confident that I can make a tremendous contribution to your IT department.

In keeping with the requirements stated in your job description, I am very skilled in the following areas which will be very beneficial for LCG Systems:

• Preparing, supporting, and maintaining desktop and laptop hardware and software running Windows and Mac
• Providing ticket and event support with desktop software, user accounts, network, and peripheral issues
• Configuring new user workstation equipment set (PC, desktop image, peripherals, software and user accounts)
• Installing and troubleshooting LAN, WAN, servers and backup facilities
• Detecting and removing viruses and malware

Besides my technical expertise, I have excellent communication and interpersonal skills, and the ability to work efficiently with all organizational levels. I have a great aptitude to work independently at different assigned support locations and participate in team meetings to give feedback from users, supply status of continuing projects and take on latest projects.

I have enclosed my resume for your consideration and would like the opportunity to further discuss my skills and qualifications with you in an interview scheduled at mutual convenience. I will call you next week for follow-up. In the meantime, I can be reached at [Contact #].

Thank you for your time and consideration.



John Smith

Enc. Resume