A resume for Product Support Specialist position is a precise summary of candidate’s qualifications, education, work experiences and relevant skills. Making an effective resume for this position will increase the chances on an interview. The following sample will help you achieving your career goals.

Product Support Specialist Job Description
Product Support Specialists are responsible for creating and maintaining liaison with customers regarding their problems with a particular product and to endorse products too. People on this position usually work in call centers and provide support through telephone calls and emails.


Product Support Specialist Resume Example

Janice Tomber
635 Crescent Drive, Lawrenceville, VA 55555
(999) 999-9999, Email

Seeking a position as a Product Support Specialist with Garmin utilizing my customer service skills to provide endorsement to the company’s products.

• One year of experience working as a Product Support Specialist
• Skilled in providing customer support regarding company’s products, orders and pricing
• In depth knowledge of providing operational support to determine which products and accessories best serve the customers’ needs
• Hands on experience in developing company’s image and philosophy to the public
• Able to keep up-to-date on changes in policies, procedures, and product offerings
• Bilingual – English and French
• Proficient in using computers and relevant software

• Demonstrated strong and effective verbal and written communication skills
• Excellent telephone etiquette
• Profound ability to grasp new concepts quickly
• Team oriented and well organized
• Effective data entry skills

• Increased Freezone’s customer base by 12% in eight months by providing excellent customer and up-selling services
• Achieved Employee of the Year award following positive customer feedback

June 2011 – Present
Freezone – Lawrenceville, VA
Product Support Specialist
• Answer customer queries regarding company’s products and orders
• Resolve customer problems by creating liaison with development teams
• Create tickets for problems that cannot be resolved on the specialist level
• Work with customers to identify which products and services best serve the customers’ needs
• Report any conditions that may affect customer satisfaction
• Review circumstances to and decide when to authorize warranties
• Perform up-sell duties as the situation permits
• Perform other administrative duties as required

High School Diploma – 2010