Every organization wants its operations to run smoothly. This is the key to a sound system which is why tiers upon tiers of people are hired and departments are set up. But to manage all the departments and the people in them is a tough job which is why operations specialists are hired.

Since customer services are the basis of a company’s existence, you will find that many things are done for their benefit. The prime work of an operations specialist is to determine how operations of a company can be best changed or altered to meet the customers’ needs. They are instrumental in placing systems that support departmental business needs in terms of operating on a day to day basis.

If you are looking for an operations specialist job, the following resume should play an important role in getting you the job of your dreams.




Operations Specialist Resume Example



344 Idaho Street • Deer Lodge, MT 66666 • (009) 905-9109 • Email

OBJECTIVE: An Operations Specialist position with Zulily. Offering organizational acumen and analytic thought processes to run and manage excellent business processes across the company’s departments.

• Over 5 years of demonstrated experience in operations management
• Functional knowledge of identifying opportunities and creating metrics for continuous improvement
• Highly skilled in developing and implementing processes to improve delivery of services
• Hands on experience in addressing potential and present problems that may affect smooth operational flow
• Conversant with contacting, establishing and maintaining meaningful relationships with external and internal forces

• Achieved success in placing a system that works with customer feedback data in order to manage operations improvement plans
• Promoted from operations assistant to operations specialist following excellence in performing the core duties of operations management
• Trained 6 new workers in operation department

CNL – Deer Lodge, MT
Operations Specialist | June 2009 – Present
• Work with different departments to gain customer feedback
• Ensure implementation of operations management systems befitting customer satisfaction
• Work with different departmental teams to enhance business lines
• Develop, implement and maintain new business opportunities and service present ones
• Assist in driving down defects and addressing problems

CNL – Deer Lodge, MT
Operations Assistant | November 2008 – April 2009
• Assisted in acquiring customer feedback for program planning purposes
• Managed shipping tracking
• Assisted with communicating operations standards across departments
• Interacted with peer groups to manage operational procedures
• Performed light bookkeeping duties

Montana State University, Deer Lodge, MT – 2007
Bachelor’s Degree in Business Administration
GPA: 3.15

• Proven interpersonal skills
• Demonstrated ability to be a solution provider
• Excellent communication skills
• Flexible and change oriented
• Proactive with demonstrated professionalism