3 to 5 years of experience managing multiple Convenience Stores.
Should be able to train staff members professionally, work in a fast paced environment and possess outstanding customer service skills.
Preference will be given to candidates holding a Bachelor’s degree in Business Administration or Retail Management.
Convenience Store Manager Resume Sample
|6389 South Hill Park|
Walpole, MA 75389
OBJECTIVE: Convenience Store Manager, XYZ Inc.
PROFILE: For over a span of 6 years, radiantly managed a convenience store; recruited, interviewed, hired and coached staff members. Coupled with the ability of expertly solving problems and dealing with a variety of situations where limited standardization exists. Possess substantial knowledge of cash handling procedures such as cashier accountability and deposit control as well as of inventory management and merchandising practices. Also, controlled expenses, shrinkage and inventory levels in the store by achieving a successful profit considering the store’s sales vs. purchases. Moreover meticulously provided a clean, well-merchandised store as well as maintained company image, profitability, guest service and delivered outstanding customer service.
Convenience Store Management
Loves Travel Stops & Country Stores, Coushatta, LA. [08/06/2013]
Customer Service: Maintained strong relationships with customer and ensured them quality service by promoting company standards. Provided guests with prompt and courteous service, answered their questions, appreciated their suggestions and above all resolved any customer related issues, complaints and problems by interacting in a professional and approachable manner.
Store Operations: Ensured that the store maintains hours of operation as posted and operated within established inventory levels, salary budgets and gross profit margins, to achieve maximum profitability. Put up store sales and gross profit margins through implementation of corporate merchandising policies, procedures, and programs. Maintained high standards of store image and ensured that the store is well-stocked and ready for business. Regularly completed price surveys of the competition and observed competitors for changes.
Sales: Effectively managed the facility by directing sales promotions, implemented new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activities in addition to that monitored inventory levels and worked with Merchandising Managers to ensure maximum turnover of inventory without loss of sales.
Training: Supervised all trainees and employees in a fair and impartial manner as well as supervised and coached direct reports in the performance of their duties. Allocated decision-making authority or task responsibility to appropriate employees to maximize the organization’s and individuals’ effectiveness moreover, ensured that the information flowed to all store associates and advised management of significant events affecting the store or the market.
✔ Prepared on-going and timely performance appraisals in writing for all employees and provided proper performance based feedback
✔ Safeguarded and accounted for all money received and disbursed
✔ Evaluated and developed specific action plans to address the needs of the store in order to reach the desired objectives
Assistant Manager, True North Energy – Libertyville, IL. [29/12/2003]
Key Accomplishment: Accurately and effectively complete all sales transactions.
EDUCATION: B.A. (Honors) in Retail Management, Behrman University, Chicago, IL. [17/10/2002]
COMPUTER SKILLS: Proficient in MS Word, Excel, PowerPoint and Outlook