Crafting a standout resume is the first step towards landing a job with Verizon. Whether you’re aiming for a role in customer service, sales, or tech support, this sample resume provides a solid template to start from.
Learn how to emphasize your communication skills, technological competencies, and commitment to delivering exceptional customer service, all of which are key assets when working for a leading telecommunications company like Verizon. Tailor your resume to showcase your personal achievements and aptitudes, demonstrating how you can be a valuable addition to the Verizon team.
Sample Resume for Jobs at Verizon
John Doe
123 Verizon Way, Customer Service Town, CS 54321
(555) 123-4567
[email protected]
Objective
Motivated and detail-oriented customer service representative with over 3 years of experience at Verizon. Demonstrated ability to resolve customer issues with speed and accuracy, leading to a 15% increase in customer satisfaction. Seeking to contribute to a challenging environment where my problem-solving skills and product knowledge can enhance the customer experience.
Work Experience
Verizon Communications
Customer Service Representative | City, State
June 2019 – Present
- Manage a high-volume workload within a deadline-driven environment. Resolved an average of 100+ inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
- Helped company attain the highest customer service ratings (as determined by external auditors) — earned 100% marks in all categories including communication skills, listening skills, problem resolution, and politeness.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Skills
- Communication: Excellent written and verbal communication skills.
- Proficient with customer service protocols and telephone etiquette.
- Deep knowledge of Verizon’s products and services.
- Experienced in conflict resolution and de-escalation techniques.
- Comfortable using CRM software, word processing, and data entry software.
- Able to multitask and navigate multiple systems simultaneously.
Education
State University
B.A. in Communication, Minor in Information Technology
City, State | September 2015 – June 2019
- Graduated Cum Laude.
- Member of the National Society of Leadership and Success.
Certifications
Customer Service Certification
Customer Service Institute of America (CSIA)
Certified Support Specialist
Support Performance Group Inc.
Languages
- English (native)
- Spanish (conversational level)
References
Available upon request.
Note: Remember to customize each section of this resume example with your personal details and experience.