Position Overview

BPOs or business processing outsourcing is when a company hires another company to manage part of its activities at a cost. This may include outsourcing customer services, payroll or even human resources. There are many positions that a person can work in at a BPO.

Let us look at a resume example of a BPO Team Lead.




BPO Resume Example


Grace Gavin

6 W Alyssa Lane, Peoria, AZ 66343
(010) 999-9999, Email

OBJECTIVE: Seeking a BPO Team Lead position at the Metropolitan Business Solutions using leadership acumen along with an ability to provide the best of customer services.

• Functional knowledge of developing programs for efficiency gains
• Hands on experience in monitoring and ensuring that clients’ goals are met
• In depth knowledge of managing and overseeing training programs for new hires
• Highly skilled in conducting performance reviews

May 2008 – June 2012
Brooke BPO – Peoria, AZ
BPO Team Lead
• Introduced an employee backup system that worked with attendance data in order to manage automatic daily assignment
• Developed a manual for new hires that provided necessary service information and script
• Managed daily floor operations
• Motivated zone teams to achieve targets
• Monitored teams to ensure target achievement
• Monitored compliance and process consistency
• Oversaw training programs
• Directed special task teams
• Facilitated team meetings
• Provided employee back-up
• Managed communication between internal and external agencies

Arizona University – Peoria, AZ – 2007
Bachelor’s Degree in Arts

• Excellent management skills
• Strong written and verbal communication skills
• Highly motivated and focused
• Ability to work with a diversity of people
• Excellent telephone etiquette
• Computer and internet savvy