Job Description
A Patient Account Representative is responsible for working directly with insurance companies and patients to cover proper billing and collection of services. S/he will administer all claim denials, and appeals of inappropriate payments and resolution, execute month end reports, in addition to reviewing financial duties with patients and family.

Patient Account Representative Resume Sample

Alina Smith
32 Example Ave, Cadillac, MI 63258
Contact #, Email Address

Seeking a Patient Account Representative position with a health care facility which will require me to utilize my skills, abilities and experience in the medical billing to ensure the organization’s success

• 3 years experience with medical billing and posting healthcare payments
• Highly skilled in managing timely and correct billing of all insurance and patient pay accounts
• In-depth knowledge of performing all collection related processes at the same time as maintaining exceptional customer relations
• Hands-on experience in verifying the accurateness of insurance and demographic data, and managing denials and rejected bills accordingly
• Knowledge of accounting, including credit, bookkeeping, collections and insurance
• Able to give accurate and detailed information to patients
• Demonstrated ability to complete the cash posting functions for bad debt accounts
• Proven record of maintaining professional knowledge of all state and federal regulations for all insurance types
• Computer: Excellent working knowledge of MS office suite
• Typing speed 60 wpm

• Reorganized accounts procedures, improved accuracy by 30%
• Resolved queries of patients and families
• [List your achievements here]

Dec 2010 – Present
Munson Healthcare – Cadillac, MI
Patient Account Representative
• Maintain complete and correct files of all insurance information and contracts
• Manage insurance changes and requirements
• Ensure current carrier information is maintained in the computer
• Uphold and work all Facility accounts
• Monitor accurateness, suitability and totality of patient accounts
• Inform patients of any delays in claims processing

Feb 2009 – Dec 2010
Nueterra – Leawood, KS
Jr. Patient Account Representative
• Performed per-qualification of third party coverage of predefined procedures
• Performed billing and followed up with third party payers and patients for services
• Performed clerical duties
• Followed up on accounts with outstanding balances in appropriate manner
• Assisted in the compilation and follow-up of patient survey responses
• Executed monthly reports
• Handled inward client and patient requests

High School Diploma – 2008

• Good communication skills
• Diligent attention to detail
• Able to work in a fast paced office environment
• Profound ability to manage time effectively