If you are in search of a job as a customer service rep, you will be required to write an attractive cover letter along with a resume. While the resume is a good way to list your qualifications, a cover letter can assist you to showcase your qualifications, skills, personality and abilities in a concise manner.
Although there are numerous types of Customer Service cover letters are available, but the most commonly used is the letter of application for an advertised job. More than just introducing a resume, a cover letter has turned into an important marketing document that focuses on your qualifications, transferable skills, capabilities and experiences for consideration of employment. This letter should tempt the reader to review your resume; thus, it must show and sum up what worth you will bring to a position or organization. Remember, it complements not repeats your resume.
The following cover letter sample for a Customer Service Rep Resume will give you a good start in preparing your job application.
Customer Service Rep Cover Letter Sample
68 Example South Street
San Diego, CA 52287
[Your contact #]
[Your email address]
October 1, 2013
Ms. Sara Charles
32 Some Street
San Diego, CA 21041
Dear Ms. Charles:
I am writing to express a strong interest in the Customer Service Representative position with the HMSHost. I possess a Bachelor degree in customer service and 1 year’s extensive experience in this field. Due to my enthusiasm and commitment in customer services career, I have the ability to become a central member of your team.
Based on my understanding of your Customer Service Rep position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs:
• Highly skilled in listening and responding to customers’ needs and concerns
• Demonstrated ability to provide information regarding products and services
• In depth knowledge of taking orders, determining charges, and overseeing billing or payments
• Track record of reviewing and making changes to customer accounts
• Effective capability of handling returns and managing complaints
• Able to record details of customer contacts and follow-up actions taken
• Comprehensive knowledge of researching answers and solutions
Furthermore, I possess a professional demeanor, and good communication and negotiation skills. My enclosed resume contains complete details about my customer service qualifications and capabilities.
As a dependable and assertive Customer Service Representative, I would welcome the opportunity to further discuss my qualifications and skills with you in detail. I will contact your office on next Thursday to confirm the receipt of my application. I can also be reached at [contact #] or via e-mail at [email address].
Thank you for your time and consideration. I look forward to hearing from you soon.