Call center representatives can be divided into two categories: inbound and out bound. Inbound CSRs take calls from customers and assist them with information and problems. Outbound CSRs are required to make sales calls to different individuals and solicit business.
A letter of interest for a Call Center Representative can be forwarded to prospective employer when there might be a possibility of future opening but a specific job is not advertised. Let us have a look at how a person seeking potential opportunities of Call Center Representative.
Sample Letter of Interest for Call Center Representative
1230 Indiana Head Road
Dayton, OH 53431
December 11, 2012
Mr. Tyler Gavin
The Resource Group
9263 fairway Boulevard
Dayton, OH 42321
Dear Mr. Gavin:
I am interested in the potential opportunities of a Call Center Representative at The Resource Group. As a proactive individual with five years of faultless service provision record, I am confident that I have much to add to your company in terms of customer service, service delivery and professionalism.
As a keen learner, I managed to ace information about all the companies that my previous place of work was handling customer services for. Since I am a quick learner, I was asked to manage both customer service and sales calls based on individual shifts. My communication skills and the ability to impart correct information have been commended many times. Assisting customers in a positive manner at all times to ensure that their problems are resolved in one phone call is something I have been striving for ever since I started work as a CSR. Furthermore, I have had the opportunity to increase the company’s sales by a whooping 37% in a single year by up-selling techniques to existing customer.
With my excellent phone etiquette and the ability to stay calm even with angry customers, I am confident that I can make a valuable addition to your team. I would be grateful for the opportunity to talk about the Call Center Representative position with you and to provide additional information on my candidacy. I can be reached via my cell phone at (999) 987-7414 or by email at [Email].Thank you for taking out the time to read this. I look forward to meeting you soon.