Position Overview

A receptionist is responsible for effective management of the front desk area by providing exceptional customer service to visitors, staff and applicants who enter into the office. This comprises maintaining the telephone exchange and switchboard while performing administrative support tasks including mail distribution, ordering office supplies and other assigned duties.

A Receptionist Resume is a brief summary of your relevant qualifications, education, experiences, skill-set and other pertinent information. It should portray you as a best candidate with the sole intention of obtaining an interview.

A good resume for receptionist position:

• Uses tables and short bullets to highlight the candidate’s qualifications
• States previous job descriptions and focuses on quantified achievements
• Contains only relevant skills and abilities

Although a Receptionist Resume has no set format, but the following resume samples contain all information and sections which should be present in a receptionist resume. You may tailor one of these samples per job requirements. Also include this Receptionist Cover Letter to support your resume.

 

Receptionist Resume Sample 1

 

540 Everest Lane, Deming, MN 76444
(009) 444-3333 • fiona @ email . com
 Fiona Harley

❖❖ RECEPTIONIST ❖❖

Dedicated to continuous improvement of reception area. Record of attending to visitors and dealing with inquiries efficiently.

Performance Summary: Courteous, dependable Receptionist with 6+ years’ experience in performing a wide range of front desk, clerical and administrative tasks. Demonstrated talent in resolving customer complaints, handling high volume phone calls and answering customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and prioritizing work. Solid exposure of healthcare and hospitality settings. Bilingual: English/Spanish.

AREAS OF EXPERTISE

● Correspondence Handling ● Phone Etiquette ● Customer Service
● Reception Maintenance ● Bill Processing ● Supply Ordering
● PABX/Switchboard ● Call Forwarding ● Log Keeping
● Calendar Management ● Event Coordination ● Reception Cleanliness

SELECTED ACCOMPLISHMENTS

• Reduced the annual front desk expenses by $20K through vigilant preventive maintenance and execution of cost effective strategies.
• Augmented overall customer satisfaction by 50% through demonstration of commitment to customer care protocols.
• Updated entire healthcare centre database within 2 months of employment effectively.

PROFESSIONAL EXPERIENCE

HYATT, Deming, MN | 10/2011 to Present
Receptionist

• Greet visitors and employees courteously and cater for their special requests, needs and complaints
• Answer and forward phone calls to appropriate individuals and departmrnts
• Schedule customer bookings and guide them about available rooms and suites
• Write letters and email using proper spelling, grammar, and punctuation
• Prepare incoming and outgoing mail and packages
• Oversee maintenance of the reception and waiting area
• Coordinate customer payments and billing
• Buy necessary supplies, snacks and refreshments
• Maintain cleanliness of reception area
• Work independently and collaboratively on assigned tasks

NORTH WEST HEALTHCARE CENTRE, Deming, MN | 6/2008 to 9/2011
Front Desk Receptionist

• Acknowledged and greeted patients/families upon arrival
• Registered patients and visitors on sign in sheet
• Scheduled patient appointment’s on phone and maintained appointment book
• Coordinated with departments for consultant availability
• Quickly responded to patient questions and concerns
• Provided information regarding facility and billing options
• Answered telephone and forwarded calls to concerned departments
• Filled patient charts
• Handled cashiering tasks
• Maintained a clean and sanitized waiting area

EDUCATION
DEMING COMMUNITY COLLEGE, Deming, MN – 2005
Associate of Arts in Customer Service

TECHNOLOGICAL SKILLS
Proficient in MS Office, database, internet and email

EXCERPT FROM REFERENCE

She has a customer-focused attitude and a great attention to detail which makes her an exceptional receptionist. – Sara Joe, Senior Manager, Hyatt

 

Receptionist Resume Sample 2

 

Alexia Smith

65 Example Ave ● Los Angeles, CA 65214
Res: (999) 321-3333  ● Cellular: (000) 666-9999  ● Email: alexia @ email . com


OBJECTIVE: Seeking a Receptionist position with the Mount Sinai Medical Center utilizing exceptional communication skills, clerical abilities and front desk experience to ensure the efficiency of the facility.

SUMMARY OF QUALIFICATIONS

• Over 2 years’ progressive experience in performing reception and front desk activities
• Demonstrated ability to greet residents and clients and guide them accordingly
• Highly skilled in answering and forwarding phone calls
• Hands-on experience in receiving, sorting and routing mail
• Bilingual: English and Spanish

TECHNICAL SKILLS

• MS Office: Word, PowerPoint, Excel and Outlook
• Software: NextGen • Typing Speed: 60 WPM • Fax and copier machines

CORE COMPETENCIES
● Complaints Management ● Premises Security
● Confidentiality Maintenance ● Quality Assurance
● Data Protection Act Compliance ● Difficult People Handling
● Continued Professional Development ● Conflict Resolution

PROFESSIONAL EXPERIENCE

IKEA – Los Angeles, CA                                                             Feb 2010 – Present
Receptionist

• Welcome visitors, determine nature of business, and direct visitors to suitable employee
• Answer incoming telephone calls; operate PBX and multi-line telephone system
• Receive, sort, and distribute mail
• Monitor visitor access and issues passes
• Order, receive, and maintain office supplies
• Assemble listing packages
• Help with document scanning

Special Achievements
• Reorganized the reception area which increased overall efficiency by 30%
• Implemented customer care strategies that have led to a 50% reduction in complaints

Stringfellow Memorial Hospital – Hallandale Beach, FL                  Jun 2009 – Feb 2010
Front Desk Clerk

• Greeted patients
• Scheduled and confirmed patient appointments
• Performed data entry into the NextGen software system
• Responded to patient grievances
• Maintained confidential files and records

OTHER EXPERIENCES

Babysitter | Summer 2005

Part-Time Grocery Clerk | Sep 2007 – Dec 2007

EDUCATION

Hallandale Beach City College – Hallandale Beach, FL
Bachelor of Arts in Public Relations
• Majors: Front Office Management
• GPA: 3.12

ADDITIONAL SKILLS

• Strong verbal and written communication skills
• Proven ability to deal promptly with emergency situations
• Able to multi-task, prioritize and flexible with changing business requirements
• Precise attention to detail