A receptionist is responsible for overall management of the front desk area by providing exceptional customer service to visitors, staff and clients. They operate telephone exchange and switchboard and provide administrative support including mail distribution, ordering office supplies and other assigned duties.

A resume for receptionist position is a brief summary of your relevant qualifications, education, experiences, skill-set and other pertinent information. It portrays you as a best candidate with the intention to obtaining an interview.

A good resume for receptionist position:

• Uses tables and short bullets to highlight the candidate’s qualifications
• States previous job descriptions and focuses on quantified achievements
• Contains only relevant skills and abilities

Although a Receptionist Resume has no set format, but the following resume samples contain all information and sections which should be present in a receptionist resume. You may tailor one of these samples as per your circumstances and prospective employer needs.

Related: Receptionist Cover Letter

 

Receptionist Resume Sample 1

 

 

Fiona Harley 540 Everest Lane, Deming, MN 76444
(009) 444-3333 • fiona @ email . com

❖❖ RECEPTIONIST ❖❖

Dedicated to continuous improvement of reception area. Record of attending to visitors and dealing with inquiries efficiently.

Performance Summary: Highly-organized and dependable Receptionist with 8+ years’ progressive experience in performing a wide range of front desk, clerical and administrative tasks. Demonstrated talent to resolve customer complaints, handle high volume phone calls and answer customer queries. Exceptional verbal and written communication skills with a track record of multi-tasking, problem-solving and work prioritization. A friendly and polite individual who is known to work collaboratively to attain company’s goals. Bilingual: English/Spanish.

AREAS OF EXPERTISE

• Correspondence Handling • Phone Etiquette • Customer Service
• Reception Maintenance • Bill Processing • Supply Ordering
• PABX/Switchboard • Call Forwarding •  Log Keeping
• Calendar Management • Event Coordination • Reception Cleanliness

SELECTED ACCOMPLISHMENTS

• Reduced the annual front desk expenses by $20K through preventive maintenance and execution of cost effective strategies.
• Augmented overall customer satisfaction 50% by demonstration of commitment to customer care protocols.
• Updated entire healthcare centre database within 2 months of employment effectively.

PROFESSIONAL EXPERIENCE

The Grand Hyatt, Deming, MN | 10/2011 – Present
Receptionist

• Courteously greet visitors and employees and cater to their special requests, needs and complaints
• Answer and forward phone calls to appropriate individuals and departments
• Schedule customer bookings and guide them about available rooms and suites
• Write letters and email using proper spelling, grammar, and punctuation
• Prepare incoming and outgoing mail and packages
• Oversee maintenance of the reception and waiting area
• Coordinate customer payments and billing
• Buy necessary supplies, snacks and refreshments
• Maintain cleanliness of reception area
• Work independently and collaboratively on assigned tasks

Northwest Healthcare, Deming, MN | 6/2008 – 9/2011
Front Desk Receptionist

• Acknowledged and greeted patients/families upon arrival
• Registered patients and visitors on sign in sheet
• Scheduled patient appointment’s on phone and maintained appointment book
• Coordinated with departments for consultant availability
• Quickly responded to patient questions and concerns
• Provided information regarding facility and billing options
• Answered telephone and forwarded calls to concerned departments
• Filled patient charts
• Handled cashiering tasks
• Maintained a clean and sanitized waiting area

EDUCATION
Community College, Deming, MN – 2005
Associate of Arts in Customer Service

TECHNOLOGICAL SKILLS
• MS Office: Excel, Word, PowerPoint
• Database, internet and email

EXCERPT FROM REFERENCE

She has a customer-focused attitude and a great attention to detail which makes her an exceptional contender for receptionist position.  — Sara Joe, Senior Manager, Hyatt

 

Receptionist Resume Sample 2

 

 

Alexia Smith

65 Example Ave ● Los Angeles, CA 65214
Res: (999) 321-3333 ● Cellular: (000) 666-9999 ● Email: alexia @ email . com


Poised to bring flexibility, team spirit, honesty and politeness.

OBJECTIVE: Seeking a Receptionist position at Mount Sinai Medical Center utilizing exceptional communication skills, clerical abilities and front desk experience to ensure the optimum performance of the facility.

SUMMARY OF QUALIFICATIONS
• Over 2 years’ progressively responsible experience in reception and front desk arena
• Demonstrated ability to greet residents and clients and guide them accordingly
• Highly skilled in answering and forwarding phone calls
• Hands-on experience in receiving, sorting and routing mail
• Bilingual: English and Spanish

TECHNOLOGICAL SKILLS
• MS Office: Word, PowerPoint, Excel and Outlook
• Software: NextGen
• Typing Speed: 60 WPM
• Fax and copier machines

CORE COMPETENCIES
✓ Complaints Management ✓ Premises Security
✓ Confidentiality Maintenance ✓ Quality Assurance
✓ Data Protection Act Compliance ✓ Difficult People Handling
✓ Continued Professional Development ✓ Conflict Resolution

PROFESSIONAL EXPERIENCE

IKEA, Los Angeles, CA | Feb 2016 – Present
Receptionist

• Welcome visitors, determine nature of business, and direct them to appropriate employee
• Answer incoming telephone calls; operate PBX and multi-line telephone system
• Receive, sort, and distribute mail
• Monitor visitor access and issues passes
• Order, receive, and maintain office supplies
• Assemble listing packages
• Help with document scanning

Key Achievements
• Reorganized the reception area which increased overall efficiency by 30%
• Implemented customer care strategies that have led to a 50% reduction in complaints

Stringfellow Memorial Hospital, Hallandale Beach, FL | Jun 2014 – Feb 2016
Front Desk Clerk

• Greeted patients and families and provided them relevant information
• Scheduled and confirmed patient appointments
• Performed data entry using NextGen software system
• Effectively responded to patient grievances
• Maintained confidential files and records

OTHER EXPERIENCES

Babysitter | Summer 2005

Part-Time Grocery Clerk | Sep 2007 – Dec 2008

EDUCATION
Hallandale Beach City College – Hallandale Beach, FL
Associate of Arts in Public Relations
• Major: Front Office Management

ADDITIONAL SKILLS
• Strong verbal and written communication skills
• Proven ability to deal promptly with emergency situations
• Able to multi-task, prioritize and flexible with changing business requirements
• Precise attention to detail