Receptionists are the face of an organization as they are the first people that customers and visitors interact with. Employers tend to choose the most professional candidates who have pleasant personalities for this job. A CV written specifically for this position needs to portray a candidate’s knowledge of manning the front desk in an effective manner.

Receptionist Job Duties

Receptionists provide first tier services for an organization. They greet customers and visitors and provide them with information that they ask for. They also direct them to the right department or escort them to the correct contact person. Receptionists are an integral part of any organization as they are responsible for running a smooth office. They have some operational duties which include manning telephones and ensuring that all stocks and supplies are managed appropriately.


Receptionist CV Sample


Katy Mansfield

67 Green Street, West Palm Beach, FL 63534
(999) 999-9999, katy.m @ email . com


Energetic and dedicated front desk professional with 7+ years’ experience in fast paced environments. Thorough and accurate in taking and relaying information. Well-versed in anticipating and determining visitors’ needs and fulfilling them appropriately. Adept at handling complex PABX and busy telephone exchanges. Effective skills in developing and maintaining accurate and easy to use filing systems.

● Customer Relations● Order Processing● Data Entry
● Departmental Support● Accounts Management● Correspondence Handling


Receptionist | Ratner Group, West Palm Beach, FL | Mar 20011 – Present

• Receive and greet customers and visitors
• Take and deliver telephone calls
• Receive mail and deliver it to the appropriate person(s)
• Maintain filing systems
• Monitor appropriate use of office supplies and oversee inventory
• Respond to inquiries and provide appropriate secretarial support
• Manage repair and maintenance of office equipment

Major Accomplishments
• Implemented a novel filing system which reduced file retrieval time by 50%
• Worked on a special marketing project as part of the support team which resulted in 22% increase in customer base
• Reorganized back room operations which increased efficiency by 30%

Front Desk Intern | Nestle, West Palm Beach, FL | Aug 2010 – Mar 2011

• Greeted visitors and provided them with required information
• Answered incoming calls and directed them properly
• Took and relayed messages effectively
• Took dictation for executive task and typed correspondence
• Ensured cleanliness of the front desk at all times

Key Accomplishments
• Received customer service award owing to excellence in serving customers in a positive manner
• Commended by immediate supervisor many times and recommended for a permanent position

Palm Beach Community College, West Palm Beach, FL
Associate Degree in Customer Service – 2005

• Professional and pleasant professional demeanor
• Excellent communication and organizational skills
• Strong knowledge of office administration procedures
• Keen stress and time management skills
• Possess strong cultural awareness
• Demonstrated work ethics