Position Overview
It is not easy being the “face” of an organization as everyone tends to judge the organization by what the “face” can do!
Having said that, the first point of contact in any organization is the most important person!
A receptionist at a beauty salon, for instance, comes in contact with many people in a day and it is up to her to make sure that they convert into business-giving customers.
Beauty salon receptionists greet customers, provide them with service information and hook them up with stylists within the salon.
Beauty Salon Receptionist Eligibility Criteria
The main prerequisite for a beauty salon receptionist’s position is to be pleasant.
You have to smile the entire day and you have to be nice to even the most irate of customers. You also need to be extremely well organized and be physically presentable.
While it is alright not to have any formal education when applying for a beauty salon receptionist’s position, you will need to be a high school graduate at the very least.
Possessing some knowledge of beauty regimes and their applications is always helpful when applying for this position.
Related: Beauty Salon Receptionist Resume Sample
Beauty Salon Receptionist Duties and Responsibilities
• Greet customers arriving at the salon and provide them with information regarding salon services
• Answer any service-related questions
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct hair or hair expert within the salon
• Answer telephone calls and provide information to callers
• Schedule appointments and make follow up calls to customers to remind them of their appointments
• Handle appointment cancellation and shifting duties
• Collect cash in exchange for services rendered and tender change to customers
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Endorse retail products that the salon is selling by providing information on benefits
• Print out staff rosters and assist salon manager in determining stylist commissions
• Ensure cleanliness, neatness, and sanitization of salon and equipment
• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time-efficient manner
• Fill in for absent staff members during high volume times
• Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register