Counter persons work in the retail or hospitality environment where they are expected to provide tier one support to customers. They greet customers, anticipate their needs and assist them in locating and selecting items.
The position of a counter person is imperative as it encompasses both customer service and cash transactions.
People working in this capacity also work behind the cash counter where they take payments in exchange of goods sold.
Take a look at some major duties of a counter person:
• Greet customers and answer any inquiries
• Suggest items for sale and assist in locating items
• Serve food and beverages if working in a food service environment
• Deliver orders to kitchens
• Replenish drinks
• Arrange for reservations
• Performing cleaning services
• Answer telephone calls and provide information
• Manage inventory and stock levels
• Develop new sales opportunities through calls
• Assist warehouse personnel with loading and unloading trucks
• Manage cash and credit transactions
• Perform light bookkeeping activities
• Price products and update records systems
• Inform customers of daily specials and discounts
• Enter sales transactions and cash information in prescribed software
• Substitute for other personnel in the store when necessary
• Stock shelves as and when needed