A PBX operator, also known as Switchboard operator, manages a company’s switchboard. S/he respond incoming calls and forward to the suitable employee and vice versa. You require only a high school education to get this job. On the job training will be provided by employer. In keeping with the Bureau of Labor Statistics, full-time PBX operators can earn over $32,000 per year.

Resumes for PBX Operator position need to hold just right phrases and information that can tantalize a recruiter to pick up the phone and call the applicant. Imagine writing everything in a PBX or Switchboard Operator resume and not knowing what to say at the interview! The best thing to do is to write as concise as possible but whatever you do wrote should hold tempting information.

Related: PBX Operator Cover Letter

 

PBX Operator Resume Sample

 

Anita Smith

912 County Road 88 ● Shushan, NY 66662 ● (555) 555-5555 ● Email


SWITCHBOARD/PBX OPERATOR

HIGHLIGHTS
• Over 4 years’ experience in operating 200+ line PBX systems
• Highly skilled in customer dealing and providing information over the phone
• Proficient in reacting quickly and accurately during disaster situations
• Excellent telephone etiquette
• Courteous and helpful attitude

ACCOMPLISHMENTS
• Managed and serviced over 800 calls singlehandedly pertaining to a new offer by Chantilly Inc. in the absence of the second PBX operator
• Successfully managed to evacuate all personnel from the office building using overhead paging system in the event of a fire in 2009

WORK EXPERIENCE

PBX Operator | Chantilly Inc, Shushan, NY | Mar 2011 – Present

• Answer console and direct calls appropriately
• Assist all guests and associates with information
• Record and deliver alarm calls
• Dispense and track communication radios
• Log all pertinent information in database
• Serve as a customer service ambassador

Telephone Operator | Quincy Medical Center, Quincy, MA | Jun 2008 – Mar 2011

• Operated electronic console
• Handled incoming and outgoing calls
• Provided overhead voice paging of physicians and hospital workers
• Contacted on duty staff by calling beeper numbers
• Responded to alarms positioned in different areas of the communication room

EDUCATION
Diploma: CITY SCHOOL, Shushan, NY – 2007

ADDITIONAL SKILLS
• Excellent written and verbal communication skills
• Good customer orientation
• Strong organizational skills
• Ability to work well under stress
• Eager to multitask and work in a fast paced environment