A medical receptionist job entails all the work that a general receptionist does with some additional duties as working in a medical facility is a little different than working anywhere else. They are responsible for answering phones, scheduling patients for appointments, registering patients and payment management. Since medical receptionists manage the front desk they are required to greet patients and visitors along with answering basic questions and performing routine clerical duties.
Medical receptionists prepare patient records and issue forms in order to acquire information. They track medical charts and perform general tasks such as obtaining patient demographics and insurance information.
In some facilities, medical receptionists are also responsible for assisting doctors with medical procedures and medicine administering. Medical receptionists arrange for efficient and orderly checking in and out of patients and ensure that all administrative work in managed efficiently. As far as their administrative work is concerned, medical receptionists perform a number of duties including filing, records management and inventory control and provide referrals.
On a more specific note, medical receptionists utilize formal channels of communication to report concerns and patient issues. They are expected to maintain and orderly and professional working atmosphere at all times and act as liaison between insurance companies and the office in order to ensure claim settlements.
Medical receptionists need to be extremely detail oriented as they have a lot of paper work and records to deal with. They assist patients with filling out admission forms which is why they need to possess complete understanding of the registration process.
• Greeted patients and visitors
• Obtained patient information for registration and insurance filing
• Determined patient’s needs and processed according to type of case
• Assisted with check in and out of patients
• Answered phone and directed calls
• Scheduled appointments
• Answered basic question of patients and families
• Performed routine clerical, data entry and data retrieval tasks
• Entered patients’ data using 10-key punch
• Posted payments into system
• Balanced batch and reconciled cash
• Prepared reports using MS Word and Excel
• Respected patients’ right to privacy and confidentiality